Ford is at last offering a fix for the cabin exhaust leak issue that some owners claim afflict 2011-2017 Ford Explorer SUVs in North America, even while maintaining that the vehicles are free of any such defect. “Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day,” said Ford in a release.
The automaker hasn’t issued a recall, viewing the fix as non-essential and purely “for [Ford] customers’ peace of mind.”
A NHTSA probe was launched in 2016 in response to customer complaints, being expanded over the summer to include 1.3-million Ford Explorer SUVs from 2011 through 2017. Ford says that this alleged issue is separate and apart from the very similar claims being made by police officers pertaining to the Explorer-based Ford Police Interceptor Utility, which can experience cabin exhaust gas leaks as the result of unsealed holes left by the installation of aftermarket equipment.
The fix for civilian Ford Explorer SUVs in North America will involve reprogramming the air-conditioning system, replacing the liftgate drain valves, and inspecting all sealing at the rear of the vehicle for deficiencies. This will all be available free-of-cost to 2011-2017 Ford Explorer owners in North America, regardless of warranty status or vehicle mileage, from November 1st, 2017 through December 31st, 2018. The total number of eligible vehicles stands at about 1.3 million in the US, 84,000 in Canada, and 24,000 in Mexico.
- Dedicated Ford Hotline: 888-2605575
- Service Reference Number: 17N03