Ford Motor Company is recalling certain 2014-2015 Ford Explorer crossovers over an issue with the rear suspension.
The defect: affected vehicles may have improperly welded rear suspension toe links that may fracture.
The hazards: a fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Affected vehicles: 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014.
Number of affected vehicles: 75,364 units (Untied States figure).
The fix: Ford will notify owners, and dealers will replaced the rear suspension toe links, free of charge. The recall is expected to begin in May 2016.
Owners should: Ford owners who wish to know if their vehicle is included in this Ford Explorer recall can visit http://owner.ford.com and click on Safety Recalls at the bottom of the page. There, customers can enter their Vehicle Identification Number (VIN) to see any open safety, compliance or emissions recalls, as well as customer satisfaction programs.
Owners may also contact Ford customer service by using the following contact information.
Contacts:
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 16S18
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
- NHTSA Recall Number: 16V245000
Comments
I am having a major concern over this recall given the fact that NOTHING can be done to resolve this issue until the third quarter of 2016. How can FORD allow 75k+ drivers to drive willingly knowing there may be a potential issue with their steering. This is even more so of a concern for me since my family and I are scheduled to travel North 16 hours tomorrow. Heaven forbid but who will be responsible for damages to my vehicle or my family because FORD was not proactively prepared to remedy this issue? Who will reimburse me for a rental since I cannot rely on my vehicle I pay good money for and on time every month? This is my very first FORD vehicle I have had for 6 months and this is the 2nd steering issue ive encountered and am VERY disappointed and concerned.
We were notified in may about this rear toe link problem. I contacted my dealership Wayne Ford and they told me they did not have the parts. Was notified again Nov. 20th. I called another dealership local to me and they said no problem and they have the parts. Why did Wayne Ford not have the parts for so long? Will make me think twice about getting my car serviced there in the future.
I have a 2014 Ford Explorer VIN# 1FM5K8F82EGA68788 which received a recall # 21S32
on 09-30-21, inspected by Blackwell Ford Service 734-386-1583 and pending parts from
Ford to replace Cross-Axis Ball Joint & Knuckles which can fracture, loose steering control
and end in a crash. I checked 3 other Ford dealers for parts and none of them have parts
to fix the recall to date involving 774,696 Explorers. I got no help calling Ford Motor Company at 1-866-436-7332 to help get the parts required and the dealers are still waiting for parts.
I got ripped off by the local dealership in Rochester NH. My toe link broke for the second time in a 4 month window between recalls. I was charged 900.00 for replacement of the toe link and affected parts. When the new recall came out both ford and the dealership claimed no reponsibility. Then a year later another recall to include the additional parts. Now both rear tires have worn out ahead of the front tires. This has been a costly fiasco. I currently own 2 Fords but will not purchase any more. Ford does not care about safety!