Ford Motor Company Recalls Ford F-150, Expedition, Mustang And Lincoln Navigator Over Automatic Transmission Flaw

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Ford Motor Company is recalling certain rear-wheel-drive vehicles over an issue with the transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.

The defect: affected vehicles are equipped with an automatic transmission that may unexpectedly downshift to first gear, regardless of vehicle speed.

The hazards: an unexpected downshift into first gear can cause the vehicle to slow down suddenly without warning and the rear tires may slide or lock, increasing the risk of a crash.

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Affected vehicles:

  • 2011-2012 Ford F-150 manufactured August 19, 2011 to March 9, 2012, 2012
  • 2012 Ford Expedition manufactured August 19, 2011 to December 19, 2011
  • 2012 Lincoln Navigator manufactured August 19, 2011 to December 19, 2011
  • 2012 Ford Mustang vehicles manufactured August 19, 2011 to February 21, 2012

Number of affected vehicles: 184,000 units (Untied States figure).

The fix: Ford will notify owners, and dealers will reprogram the powertrain control module with updated software, free of charge.

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Owners should: Ford owners who wish to know if their vehicle is included in this Ford and Lincoln recall can visit http://owner.ford.com (for Ford owners) and http://owner.lincoln.com (for Lincoln owners) and click on Safety Recalls at the bottom of the page. There, customers can enter their Vehicle Identification Number (VIN) to see any open safety, compliance or emissions recalls, as well as customer satisfaction programs.

Owners may also contact Ford customer service or Lincoln Customer Service by using the following contact information.

Contacts:

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  • Ford Customer Service: 1-866-436-7332
  • Lincoln Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 16S19
  • NHTSA Toll Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website: www.safecar.gov
  • NHTSA Recall Number: 16V248000

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Written by Alex Luft

Ford Authority founder with a passion for global automotive business strategy.

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