US Ford Focus RS Buyers Encountering Frustrating Delivery Delays

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Ford Focus RS customer Kevin Flynn was among those early-to-rise Americans who placed an order for the new hot hatch all the way back in October, 2015.

About nine months later – some ten weeks after the new Focus RS first started arriving on America’s shores – Mr. Flynn still does not have his shiny, Nitrous Blue hot hatch. He wrote all about the affair in a post on Medium.com, recounting each and every mishap as his car went from “on its way” to “nowhere to be found.”

Initially, Mr. Flynn and his Ford dealer thought that his 2016 Ford Focus RS might be one of the first five to be delivered to the West Coast, possibly arriving as soon as January. That month passed with no delivery, but it came as no shock to Flynn. Then, in February, Ford’s plant in Saarlouis, Germany shut down for three weeks to fix an unspecified fault on every car produced until that point, and to fix the factory’s tooling to correct the issue going forward.

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Throughout all of it, Kevin Flynn’s sole consolation came from a couple of alleged Ford employees who provided some insight via a Focus RS forum at each step. It was through them that Flynn learned his car started production on March 13th before being halted to fix another issue, and was finished and ready to ship in April. But then, Ford learned of the two employees feeding information to customers, and made them stop.

Flynn has since learned that his 2016 Ford Focus RS was unloaded in Newark, New Jersey on May 6th, but he’s still somehow awaiting delivery. Ford has provided no new updates, and attempting to communicate directly with the automaker has proven to be a dead end; he even received an email that said he should “stay in touch with his selling dealership” for updates on the car’s status, before throwing in the line: “At this time, this will be our last written communication to you regarding this concern.”

Mr. Flynn’s Ford dealer doesn’t have access to any more information than he does.

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So where is Kevin Flynn’s 2016 Ford Focus RS? We wish we knew. The Focus RS forums seem to be teeming with customers in similar situations, or worse; allegedly, some cars ordered back in October still haven’t even started production, and may miss the September production cut-off, meaning they’d have to start the ordering process all over with a 2017 model-year car.

We’ll be watching this story closely for any new developments.

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Written by Aaron Brzozowski

Aaron Brzozowski is a writer and motoring enthusiast from Detroit with an affinity for '80s German steel. He is not active on the Twitter these days, but you may send him a courier pigeon.

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