Ford Motor Company is issuing a safety compliance recall affecting some 2017 Ford Escape crossover utility vehicles over power windows that may exceed the regulatory requirement regarding remote closing force.
The defect: the software which controls remote operation of the power windows may cause the windows to close with too much force. Affected vehicles are not in compliance with Federal Motor Vehicle Safety Standard (FMVSS) No. 118, which governs power-operated window, partition and roof panel systems in passenger vehicles.
The hazards: the side windows on affected vehicles may close with more force than is allowed by the aforementioned FMVSS, increasing the result of injury should part of a passenger’s body be in the path of the closing window. Ford is aware of no accidents or injuries relating to this issue.
Affected vehicles: 2017 Ford Escape, regardless of configuration, manufactured October 5, 2015 through May 12, 2016 at the Louisville Assembly Plant.
Number of affected vehicles: approximately 23,150 total units total, including:
- 17,985 in the United States and its territories
- 5,157 in Canada
The fix: authorized Ford dealers will update the power window software in affected vehicles at no cost to the customer.
Owners should: owners who wish to know if their vehicle is included in this 2017 Ford Escape recall should visit http://owner.ford.com and click on Safety Recalls at the bottom of the page. There, customers can enter their Vehicle Identification Number (VIN) to see any open safety, compliance, or emissions recalls, as well as customer satisfaction programs.
Contacts & Additional Info:
- Ford Customer Service: 1-866-436-7332
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA website: safercar.gov
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