Ford Canada Names Mark Buzzell As Its New President/CEO

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Ford Canada has announced that US Western Market Area General Manager Mark Buzzell will replace Dianne Craig as President and CEO of the regional division, effective January 1st, 2017.

Buzzell joined Ford in 1989, and has held a number of marketing, sales, and service positions since, says Ford, in the US, Central America, and the Caribbean. Ford President of the Americas Joe Hinrichs, who was President and CEO of Ford Canada in 2005, remarked: “Based on my own experience at Ford of Canada, I know that Mark Buzzell is a perfect fit to lead the organization as it continues to put the customer experience first and build a strong future for its employees, dealers and communities.”

Ford Canada’s current CEO and President, Dianne Craig, has held the position for the past five years. During the same period, Ford was the best-selling passenger vehicle brand in the country, and this year, Ford Canada achieved new record high customer satisfaction scores.

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“While the sales leadership title is a nice pride point for our dealers and employees, what I consider our greatest accomplishment is how we achieved that success,” says Ms. Craig. “We are the best-selling brand due to an unwavering focus on what is best for our customers.”

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Written by Aaron Brzozowski

Aaron Brzozowski is a writer and motoring enthusiast from Detroit with an affinity for '80s German steel. He is not active on the Twitter these days, but you may send him a courier pigeon.

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One Comment

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  1. 15 February 2017

    Mr. Mark Buzzell, CEO and President
    Ford Canada Ltd.
    The Canadian Rd.
    Oakville, ON, L6J 5E4

    Dear Sir:

    I’m writing about my 2012 Ford Focus. It’s a lovely car, good-looking and practical. I have only one complaint: the automatic transmission. The car shudders and shakes during acceleration. My husband has taken it to the dealer four times, already. If the dealer does anything at all, it must be a band-aid fix, because after a couple weeks—sometimes only days—the shudder is back. . .and then it gets progressively worse, until we are afraid to drive the vehicle. That is the situation right now.

    Update: I had hardly written the above paragraph when the Ford dealership (Shanahan in Newmarket)called and told me that they have determined that the clutch mechanism on the transmission needs replacing. The parts are on order, but they are not expected to arrive for two months.

    When I went on the Ford.ca web site to find your postal address, I was greatly encouraged to read that Ford is an ethical car manufacturer, included in the list of most-ethical companies. This gives me hope that you might be able to accelerate a permanent solution to the transmission problem on my Ford Focus.

    I depend on my Focus to take me to work; I work various shifts, and often I must balance the books and close the store after public transportation has quit for the day. In April, I’m planning to drive to my father-in-law, who lives in Iowa. It would be wonderful to have a dependable transmission by then!

    Sincerely yours,

    Angie Nochta

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