NHTSA Doesn’t Prompt Recall For Ford Edge ‘Door Ajar’ Lights

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The US National Highway Traffic Safety Administration (NHTSA) won’t pressure Ford to issue a safety recall for a bug experienced by some owners of 2011-2013 Ford Edge models, where the “Door Ajar” warning light on the dash sometimes refuses to turn off even when all doors are shut properly.

The Detroit News reports that the NHTSA opened an investigation into the issue last September, following 1,983 complaints from owners claiming that the Door Ajar light on their Ford Edge stays on at all times, making it difficult to assess whether any of the doors are, in fact, not latched. Out of all those complaints, just 14 indicated that a door opened while the Ford Edge was being driven, and of those, just two were caused by the driver being unaware that the door hadn’t latched.

Only one complaint references an injury resulting from the issue, when a driver suffered a shoulder injury from repeatedly slamming the door shut to try and get the Door Ajar light to turn off.

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The NHTSA’s investigation revealed, essentially, that the doors on affected Ford Edge models are indeed latching properly, but that “contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed” is causing the Door Ajar light to stay on. We figure that fixing the issue ought to be as simple as cleaning or replacing those switches.

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Written by Aaron Brzozowski

Aaron Brzozowski is a writer and motoring enthusiast from Detroit with an affinity for '80s German steel. He is not active on the Twitter these days, but you may send him a courier pigeon.

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11 Comments

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  1. But how can ford charge me $460 to fix something that is clearly their problem! If something is repetitively happening on many of the same vehicles shouldn’t they be liable for fixing. I sit in the ford dealer right now for the 4th time in the 5 years I’ve had the car and this year they want to charge me $200 to clean it (which they have done for free the last 3 years) and replace it for $460.

  2. I have had this problem now twice with my 2012 Ford Edge. The first happened when it was still under warranty and Ford repaired it free. It is happening again now and I feel Ford should replace it again at their cost. I love my vehicle but this problem will keep me from buying a Ford again if not resolved.

    • They won’t even listen to you. I have tried to contact them. When asked if I would ever hear from anyone Ford told me no, your concern will not be addressed unless there is a recall.

      • I am now onto my second replacement. $128 for the diagnostic fee and then they wanted another $511 for the repair!! I talked to the service dept at this ford dealership and they told me i should call ford myself. I opted to have the repair performed at my local repair shop. called ford and they said the service manager from the dealership could have called them but they wont help me now since the repair was already performed. Now onto the second door with the same issue they said i have to go and have another diagnostic performed at a ford dealership again before they can even look into it. i already know the price of the repair there and its astronomical, but if i take it to my local shop for nearly half the price ford wont help! this is infuriating! so ill have to pay twice the amount just to have them even look into it and there is no reason to believe they will even help anyway. horrible.

  3. 2013 Ford Edge. I am on my 3rd time needing my driver side driver and passenger latch replaced! I do not have the money to replace these, Again! Yes the the lights stay on but more importantly the doors lock and unlock at random, and I have 2 younger children. I have also driven at night and when I pulled up to a stop sign the interior lights suddenly come on making it impossible to see in the dark!! In addition to all of this, the lights going on and off even with the keys out of the ignition has ran my battery dead! The interior lights came on and stayed on! I am very disappointed in Ford and I come from a long line of FORD supporters. This is a safety issue not just complaints about a warning light.

  4. I have a 2013 Ford Edge and I paid $128 for diagnosis test for them tell me it would cost me $371 to fix my driver door sensor. This problem with the effected door sensor should be recalled. This would keep me from buying another Ford car again.

  5. I just started having this problem with my 2013 Edge. It infuriates me that Ford will not cover the repair cost as it is their issue. I will not be buying another Ford and will be advising others to do the same. Disappointed since I love my Ford Edge.

  6. 2013 Edge and the light indicates that the back drivers side door is ajar. I have 2 young kids. All night the interior light comes on for about 15 min. I have great neighbors that come knocking on my door at all hours to tell me my interior light is on. I’ve explained the issue to them and thank them. I’m worried that one day the car won’t start due to a dead battery. My mom lives with us and has heart problems and my son has asthma. God forbid if I gotta get to a hospital. Yes, they can take an ambulance but I’d have no way to get there. Ambulance would allow me to ride with my son but they wouldn’t allow my daughter to come too due to not having enough room.

    It’s ridiculous they won’t recall these vehicles to fix the issue. Almost 2,000 complaints over the same problem isn’t enough? What will it take? When we first start the car the interior lights will stay on until we reach 10-15 mph. At night it’s difficult to see outside with these lights on.

  7. This is absolutely ridiculous. I have the same issue with the door ajar indication. But what bothers me the most is having to watch every night to see if the interior lights stay on again and again. In the past month we and unfortunately many of my neighbours have been woken up to the sound of my 2012 Edge horn going off. Last night the interior lights stayed on so my son and i took it for a drive and it turned off shortly after we left the driveway so why is it only staying on when its parked ?

  8. I have the same problem with my 2013 edge, driver side door ajar light on,I ordered replacement latch on line for $55.00 and my son in law replaced it. Now the passenger door ajar light is having the same problem as well as the tail gate ajar. I have called the dealer and they want to charge me to run tests when I know what problem is . NO MORE FORD

  9. I have a 2014 edge with the same problem! I have tried several of the ‘fixes’ on the web but they are temporary (the sprays). My tilt motor on both my fron seats also stripped out the gears. Can’t buy replacement parts so you have to replace seat rails. They are $1100 bucks apiece! I bought a turnbuckle for $1.50 and permanently fixed the seat.

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