Ford Authority

Ford Offers ‘Peace-Of-Mind’ Fix For 1.3-Million 2011-2017 Ford Explorer SUVs

Ford is at last offering a fix for the cabin exhaust leak issue that some owners claim afflict 2011-2017 Ford Explorer SUVs in North America, even while maintaining that the vehicles are free of any such defect. “Our investigation has not found carbon monoxide levels that exceed what people are exposed to every day,” said Ford in a release.

The automaker hasn’t issued a recall, viewing the fix as non-essential and purely “for [Ford] customers’ peace of mind.”

NHTSA probe was launched in 2016 in response to customer complaints, being expanded over the summer to include 1.3-million Ford Explorer SUVs from 2011 through 2017. Ford says that this alleged issue is separate and apart from the very similar claims being made by police officers pertaining to the Explorer-based Ford Police Interceptor Utility, which can experience cabin exhaust gas leaks as the result of unsealed holes left by the installation of aftermarket equipment.

The fix for civilian Ford Explorer SUVs in North America will involve reprogramming the air-conditioning system, replacing the liftgate drain valves, and inspecting all sealing at the rear of the vehicle for deficiencies. This will all be available free-of-cost to 2011-2017 Ford Explorer owners in North America, regardless of warranty status or vehicle mileage, from November 1st, 2017 through December 31st, 2018. The total number of eligible vehicles stands at about 1.3 million in the US, 84,000 in Canada, and 24,000 in Mexico.

Additional information:

  • Dedicated Ford Hotline: 888-2605575
  • Service Reference Number: 17N03

Aaron Brzozowski is a writer and motoring enthusiast from Detroit with an affinity for '80s German steel. He is not active on the Twitter these days, but you may send him a courier pigeon.

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  1. Ken kmetz

    I have a 2017 ford explorer limited. Camera is not working properly.Ford said it’s a $350.fix!!!Need new camera system.Get a warning check rear parking aid.Then on my screen.There is a top of an explorer with a red dot in the center.

  2. David Gill

    What about my 2013 Edge limited backup camera that only works sometime?????

  3. Pc Williams

    My 13 Ford explorer rear view camera used to work off and on now not at all when it does work it’s Crystal clear


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