Ford Earns Best-Ever Initial Quality Score From J.D. Power

Sponsored Links

Ford Motor Company received its highest marks ever in this year’s J.D. Power Initial Quality Study (IQS), clawing its way to the second-highest spot among all global automakers sampled. Just as impressive, five different models – Ford Expedition, Ford F-Series Super Duty, Ford Mustang, Lincoln Continental, and Lincoln MKC – earned top honors in their respective segments, delivering greater quality over the first months of ownership than any similar offering from another automaker.

This year marks the 32nd for J.D. Power’s Initial Quality Study, and Ford’s high ranking becomes all the more impressive when one considers that new vehicle quality is at its highest level ever, surging four percent just since last year’s study. The results of the study are based on data gathered from surveying tens of thousands of new-vehicle buyers and lessees, and asking them to identify issues or defects with their vehicles after 90 days of ownership.

The Ford brand’s initial quality improvement outpaced that of the industry between 2017 and 2018, and this year marks a fifth straight year of improvement. Lincoln improved to third place among luxury brands, coming in behind just Genesis and Porsche.

Sponsored Links

Ford’s Director of Quality for the Americas, Jim VanSlambrouck, said of this year’s IQS: “While we’re pleased with our results, we know quality is a race that never ends – and we’ll keep pushing to deliver even higher-quality vehicles for our customers.”

The automaker’s gains in J.D. Power’s Initial Quality Study were largely due to improvements in tech reliability, for which SYNC 3 deserves much of the credit. “Customers want a vehicle that keeps them connected whether they’re going places or just out enjoying a drive,” says VanSlambrouck. “Our improving quality scores show we are delivering smart vehicles for a smart world that are also easy to use.”

For more info on the results of this year’s J.D. Power Initial Quality Study, visit JDPower.com.

Sponsored Links
Sponsored Links

Subscribe to Ford Authority
For around-the-clock Ford news coverage


We'll send you one email per day with the latest Ford updates.

It's totally free.

  • Want to see your Ford vehicle or build featured on Ford Authority? We welcome your submissions. See here for details. ×

Written by Aaron Brzozowski

Aaron Brzozowski is a writer and motoring enthusiast from Detroit with an affinity for '80s German steel. He is not active on the Twitter these days, but you may send him a courier pigeon.

Sponsored Links

3 Comments

Leave a Reply
  1. Aaron i want to tell you that your website is very interesting .I have always been a strong Ford advocate starting out when I got my first car,a 1939 Ford Four Door Deluxe.Also owned three coupes, a couple 39’s, and a 40 that I picked up in Tennessee and returned home in at the end of my hitch in the Army. I was born in Detroit and my Maltese grandfather was personally hired by one of the Fisher brothers into Fisher Body. He had been a carriage maker in the old country.I really appreciate the Ford Dynamic in Detroit and like so many of us am in total awe of Henry Ford. What is going on now with the latest acquisition of the old Michigan Central property is a ideal move towards making Detroit the really grand place all over again.Can’t say enough about Bill ford Jr!!! His heart is just as much into bringing Detroit back as it is in his company. Your website is projecting all of this perfectly. Thanks!!!

  2. WE CAN CLEARLY SEE THAT HERE AT THE DEALERSHIP WE DO NOT SEE THE PROBLEMS OF JUST A COUPLE OF YEARS AGO,INITIAL QUALITY IS GREAT BUT WE DO NEED TO GET THE PARTS AVAILABILITY SITUATION REMEDIED.

Leave a Reply

Your email address will not be published. Required fields are marked *

Brand-New Ford GT Competition Series Catches Fire In Germany

Ford Teams With RideOS To Create Navigation/Dispatch Software For AVs