Ford has issued a recall for 2011-2017 Ford Explorer models over an issue that might cause the rear suspension toe link to fracture. The fault creates a roll-away risk that significantly diminishes steering control, which increases the risk of a crash.
The defect: vehicles exposed to frequent full rear suspension articulation (jounce and rebound) may experience a fractured rear suspension toe link.
The hazards: a fractured toe link severely inhibits steering control. One customer reported hitting a curb when the toe link broke. Ford is not aware of any reports of injury related to this condition in markets included in this action.
Components: left- and right-hand rear suspension toe links.
Affected vehicles: 2011-2017 Ford Explorer models built between March 17th, 2010 and January 25th, 2017 at the Ford Chicago Assembly Plant.
Number of affected vehicles:
- Approximately 1.2 million vehicles in the United States and federalized territories
- Approximately 28,000 vehicles in Canada
- 1 vehicle in Mexico
The fix: dealers will remove and replace the left- and right-hand rear suspension toe links with a new forged toe link and align the rear suspension.
Owners should: have their Ford Explorer inspected by an authorized Ford dealer, especially if they frequently travel on roads with rough terrain.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 19S17
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov