2011-2017 Ford Explorer Models Recalled Due To Fracturing Rear Suspension

6 Comments

Sponsored Links

Ford has issued a recall for 2011-2017 Ford Explorer models over an issue that might cause the rear suspension toe link to fracture. The fault creates a roll-away risk that significantly diminishes steering control, which increases the risk of a crash.

The defect: vehicles exposed to frequent full rear suspension articulation (jounce and rebound) may experience a fractured rear suspension toe link.

The hazards: a fractured toe link severely inhibits steering control. One customer reported hitting a curb when the toe link broke. Ford is not aware of any reports of injury related to this condition in markets included in this action.

Components: left- and right-hand rear suspension toe links.

Affected vehicles: 2011-2017 Ford Explorer models built between March 17th, 2010 and January 25th, 2017 at the Ford Chicago Assembly Plant.

Number of affected vehicles:

  • Approximately 1.2 million vehicles in the United States and federalized territories
  • Approximately 28,000 vehicles in Canada
  • 1 vehicle in Mexico

The fix: dealers will remove and replace the left- and right-hand rear suspension toe links with a new forged toe link and align the rear suspension.

Owners should: have their Ford Explorer inspected by an authorized Ford dealer, especially if they frequently travel on roads with rough terrain.

Contacts:

  • Ford Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 19S17
  • NHTSA Toll Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website: www.safecar.gov

Subscribe to Ford Authority for more Ford recall news and updates, Ford Explorer news, and ongoing Ford news coverage.

Sponsored Links

Written by Francisco Cruz

Frankie's first favorite car was a 1968 Ford Mustang, and he's had a strong appreciation for the nameplate ever since. Later in his youth he became infatuated with Eleanor, thanks to Nicholas Cage's stellar performance.

Frank's a real jokester, too.

Sponsored Links

6 Comments

Leave a Reply
  1. I OWN A FORD 2012 EXPLORER. WHEN DO I BRING IT IN FOR THE REAR SUSPENSION REPAIR BEFORE I GET IN AN ACCIDENT. ALSO, MYFORD TOUCH CLASS ACTION SUIT. MINE HAS BEEN WORKED ON SEVERAL TIMES- SCREEN REPLACED. AND, IT STILL DOES NOT WORK RIGHT. HOW DO I GET THAT FIXED? FORDS SUCK. WORST TRUCK I EVER BOUGHT.

  2. Sorry Gary,
    I have had three Explorers and have enjoyed problem free, exceptional service and support for over 28 years. I now own my third Ford Explorer and it is a quality ride. Sorry to disagree and sorry your experience has been less then perfect.
    My Fords have all been the best I ever bought!

  3. What is the flat rate hour to complete recall 19S17? I am being told it takes all day and can’t be scheduled until October 21st.

  4. Took my 2016 Explorer in for toe link replacements. Got it back, got on the freeway and almost went flying off. Lost control of the car and it went all over the place. It was like I was driving a boat on ice and I’m happy to have not been hit by a passing semi or thrown over the edge of the freeway. Entire rear end is tilted and twisted. How do you take your car in to prevent something like this from happening and end up in a worse position than before?!

  5. My husband and I bought a used 2014 Explorer in August of this year unaware of any recalls to the toe link. 3 weeks after we bought it we took a trip to Canada and the toe link snapped in half stranding us in Canada. After a large tow bill and a unexpected hotel stay we had it repaired. 5 weeks later the toe link broke at the weld this time on the replacement part. I was driving on a smooth road no bumps were hit, not potholes or curbs were hit, just broke while I was driving, I lost complete control of my vehicle and was sent into the oncoming lane, thank God no one was in that lane!! It took me an eighth of a mile to get control and still do not know how I did not roll. So after another tow bill and another replaced toe link I am not getting back into that vehicle. We are waiting on Ford for a response on how this will be handled. I am not an easily scared person but that scared me to the point where getting behind the wheel puts me into a panic attack. Please if you have issues post on any forum, this could end very badly for someone and I want people to be aware of this problem. When the toe link breaks you CAN NOT control the vehicle.

Leave a Reply

Your email address will not be published. Required fields are marked *

What You Need To Know About Ford F-150 Offset: Video

Pristine 1930 Ford Model A Station Wagon Heads To Auction