Ford announced earlier this month that it would be extending the warranty on the DPS6 transmission used in certain Ford Focus and Ford Fiesta cars. Notifications for owners of the Ford extended warranty on the cars hasn’t gone out yet, but the automaker has now offered an update on its timing. Ford extended warranty notifications will start to go out after Labor Day.
The notifications will tell hundreds of thousands of Ford Fiesta and Focus owners that they can get clutch repairs for the dual-clutch DPS6 transmissions and cost reimbursement if they paid for repairs out of pocket. The notifications come about three weeks after Ford first made its announcement public. All field service actions start with notifications to dealers so they can prepare says Ford spokesman T.R. Reid.
After dealers are notified, letters to customers follow. Ford extended warranty notifications go out after the automaker downloads VINs, cross-references, and validates them with owner names and addresses. Reid said that depending on the number of vehicles involved, that process can take weeks. Reid says that letters would be sent “right after Labor Day” and would go out to more than 600,000 customers in the U.S. and Canada who might be covered by the Ford extended warranty on the clutch.
Some of the people reached by letter might also still need the software update for the transmission control module as well according to Reid. The Detroit Free Press has stated that owners of impacted vehicles have been getting conflicting information from Ford dealers with some dealers denying warranty coverage and reimbursement. The publication also notes that some Ford Fiesta and Focus owners have reached out to say their vehicles work “great” after having the service performed.
Source: Free Press