The Ford Mustang Mach-E is a completely new type of vehicle for Ford, and as such, it has a lot of training to do to get the staff at dealerships ready to sell and service the cars. A video was going around not long ago that appeared to show staff at dealerships weren’t prepared to sell the vehicle because they couldn’t answer questions.
A new report is going around that says Ford dealerships are now sending their techs to training classes to get them certified to work on the Ford Mustang Mach-E. Ford says that the Mach-E has a redesigned battery that makes the vehicle safer, easier, and faster to service. A GM from a Ford dealership in San Antonio, Texas, says that his dealership is currently undergoing what he calls “the full certification program” for Mach-E service.
The GM says that certification included sending eight EV-certified techs to a Ford Center for training specific to the Mach-E. He noted that the techs were also receiving online instruction as well. The certified techs were already trained to work on the Ford Focus BEV, the very first full-EV Ford offered. The dealership noted that being certified to work on the Mach-E also means buying special tools just for the service of the vehicles.
Ford will define the special tools needed for service next spring, he says. The Mach-E will be in dealerships in late 2020. So far, more than 2,100 dealers have signed up to be certified for the Mach-E and future EVs from Ford. That is a massive gain from the 900 dealers that were certified to sell the Focus BEV. One key element in servicing the Mach-E is how to remove and replace its battery modules.
Those modules can be removed for diagnosis, repair, and replacement. One interesting tidbit about the Mach-E is one of allocation. The GM of the dealership says that Ford has only allocated a few Mach-Es to his dealership. We continue to maintain that hefty markups will be added to these vehicles as dealers see the potential to turn an additional profit on the EV.
Source: Automotive News