Ford Credit in the U.S. has been working with customers who need help with finances during the coronavirus/COVID-19 outbreak. The assistance that has been offered so far includes postponing payments for qualified buyers that already have vehicles that are financed with Ford Credit. Ford Credit is also offering to put off six months of payments for buyers who purchase new models of certain vehicles during the crisis. Ford Canada has now announced what it is doing for customers during the outbreak.
The “Built to Lend a Hand” program will be extended to Canadian customers who are existing customers. Ford says that anyone in Canada with Ford Credit financing who has questions can reach out to the company at 1-877-636-7346. Terms that existing customers can qualify for are payment extensions by up to 90 days.
Those who want to buy eligible new 2019 or 2020 vehicles and finance through Ford Credit can get up to six months of payment relief. Three months will be as deferred payments and up to three months covered by Ford Canada. Ford Canada has also started to encourage dealerships to take measures as recommended for vehicle disinfection and social distancing.
Dealers are also encouraged to offer pickup and delivery for vehicle service and remote sales delivery. The automaker says that it has received no reports of corporate or dealership staff in Canada impacted by the virus. These are essentially the same steps that Ford Credit is taking in the U.S. for customers.