Ford Authority

Android Auto Disappearing From Sync On Certain Ford Mustang Models

While some automakers still don’t offer Android Auto capability on their models, Ford owners have enjoyed access to the feature for many years now, pretty much across the model range, including the Ford Mustang. But lately, a handful of Ford Mustang owners have complained that Android Auto functionality is disappearing altogether in some S550 models with Sync 3. The most recent report of this comes to us from a user on Reddit, who owns a 2015 Ford Mustang.

“I’ve downloaded the update from Ford’s website three separate times and used the master reset, then reflashed it each time I downloaded it,” the owner rites. “I’ve used an OEM cable, as well as purchasing two Google recommended cables. I know the cables are transmitting data because I can play music through them. I’ve tried turning off Bluetooth and just plugging my phone in with the Android Auto mobile app running. Sync 3 version is 3.0, and I’m using a Note 10+. It’s just become frustrating at this point trying to get this to work and any help is appreciated.”

Another user had the same problem after updating to Sync 3.3 in his 2019 Ford Mustang. “Same issue here in my 2019 Ford Mustang GT Premium,” he or she wrote. “I had Sync 3.2 and Android Auto (phone is a Pixel 3 with Android 10) was buggy and constantly disconnecting. I updated to Sync 3.3 last night thinking it would fix it. Tried it today and now I don’t even get an Android Auto icon in Sync and the Pixel won’t auto detect anymore. No combination of starting, unplugging then plugging in, turning Bluetooth on or off, restarting the phone, master reset of Sync, reinstalling Android Auto – nothing has made it work.”

So far, it seems that no one has been able to figure out how to fix the issue, which is undoubtedly frustrating. Making matters worse, not everyone is having this problem. For some, Android Auto has been working just fine, even after updating Sync.

Whether or not this is a problem caused by Ford Sync or by Google remains to be seen. But we’ll certainly be keeping an eye out if/when someone comes up with a viable solution.

If you’re having this problem, we invite you to post it in our Ford forums so that our user community can help you out. And if you’d just like to follow this topic, then be sure to subscribe to Ford Authority for more Ford Mustang news and the latest Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. KlousGT

    The 2015 Mustang doesn’t have Sync 3 or Android Auto. Its Sync 2.

  2. Clinton Wilks

    This is not just happening on mustang. It happened to my 2020 fusion 3 days ago and I can’t use AA at all

  3. KnightSnake

    Hi. I had this exact issue on my Lincoln Continental. I had updated it to the official sync 3.x version at the time and I lost Android auto capability. In some cases people say you have to first re-enable it in the Sync settings. However it was even gone from the menu for me. The key to fix it was to reinstall to the last version that worked with Android Auto. You can’t do this with a factory reset as this does not restore the Sync version but only the settings and preferences. You need to know which build previously worked and install by USB. You need to find old versions online though through forums and the like as Ford is not able to provide them or at least not here in Europe. You don’t need to find a version of Sync that ran on the car you intend to install it to, as the Sync hardware dictates the correct install. So you can for instance install Sync 3 version 2.x or 3.x downloaded for a Ford F150 on a Mustang or even a Lincoln no problem. The hardware will dictate the correct themes to be loaded and installed. I reinstalled build 2.x this way (don’t remember the exact one) and AA was back. Hope this helps some of the affected people.

    Disclaimer: Build 2.x does NOT mean Sync 2. Sync 2 is based on the old Microsoft designed Sync, Sync 3 was designed and built by Blackberry. Sync 3 had various releases and the most recent ones are already at build version 3.3.x or so…

    Also I will not take any responsibility for following any of my tips when it comes to installing or reinstalling versions of Sync and the potential consequences. I just share with you guys what worked for me since my local Ford dealer was not able to help me and did not even have a clue what the problem was and how to resolve it and how to do a reinstall of a flawless build version of Sync 3.


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