While the large heavy-duty truck segment is a competitive space, the Ford F-Series Super Duty remains atop the proverbial heap. It does battle with the Chevrolet Silverado HD and Ram 2500 and 3500, but routinely tops the sales charts along with its light duty equivalent, the Ford F-150. And now the F-Series Super Duty has another feather to add to its cap, as J.D. Power has awarded the pickup highest initial quality for the large heavy-duty truck segment.
The Super Duty beat out the Silverado HD, which was the only other vehicle in this segment to score above the industry average. These awards were handed out as part of J.D. Power’s 2020 Initial Quality Study (IQS), which examines problems experienced by owners of new 2020 model year vehicles during the first 90 days of ownership. Now in its 34th year, the IQS determines initial quality by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.
The 2020 U.S. Initial Quality Study is based on responses from 87,282 purchasers and lessees of new 2020 model-year vehicles who were surveyed after 90 days of ownership. The study, which provides manufacturers with information to facilitate the identification of problems and drive product improvement, was conducted between February and May of 2020.
The 2020 redesign marks the fifth generation of the study, which is now based on a 223 question battery organized into nine vehicle categories: infotainment, features, controls and displays, exterior, driving assistance (new for 2020), interior, powertrain, seats, driving experience, and climate.
In addition to the Super Duty’s segment win, Ford also secured initial quality awards for the Ford Mustang in the sporty mid-size car segment, and the Ford Ranger in the mid-size pickup segment. However, both Ford and Lincoln ranked below the industry average in terms of automakers, while Dodge, Chevrolet, Ram, Buick, GMC, Cadillac, and Jeep all performed better.