Ford Motor Company is recalling select 2020 Ford Explorer vehicles over an issue with the front seatbacks that could result in an injury during a crash.
The defect: affected models are equipped with front seatbacks that may have fasteners with incorrect torque on the side airbag and/or seatback module attachments.
The hazards: if the side airbag and seatback module are not fully secured, it could affect the trajectory of the side airbag deployment and may prevent or delay the airbag cushion from positioning correctly, increasing the risk of injury during a crash.
Ford Motor Company is not aware of any reports of accident or injury related to this condition.
Components: seats, airbags.
Affected vehicles: 2020 Ford Explorer vehicles built at the Ford Chicago Assembly Plant from November 19th, 2019, to June 4th, 2020. The same recall also impacts the Explorer’s corporate platform mate, the Lincoln Aviator. Both vehicles ride on the same Ford CD6 platform.
Number of vehicles affected: 528 vehicles (Explorer and Aviator combined), with:
- 491 vehicles in the U.S. and federal territories
- 34 in Canada
- 3 in Mexico
- All figures include Lincoln Aviator and Ford Explorer
The fix: dealers will remove the front seatback panels from one or both front seats and verify the proper torque on the fasteners.
Owners should: wait for recall notice to arrive by mail, and contact their local Ford dealer with any questions.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 20S48
- NHTSA Toll Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov