Ford Authority

Ford Mustang And Super Duty Take Top Honors In J.D. Power Quality Study


J.D. Power recently released its 2020 Initial Quality Study (IQS) for the U.S., and the Ford Ranger received the highest award for quality in the mid-size pickup segment. However, it wasn’t the only Blue Oval product to earn this distinction, as it was also joined by the Ford Mustang and Ford Super Duty, both of which scored a segment win for quality.

The Ford Mustang earned top honors in the Mid-Size Sporty Car segment, and embarrassingly enough, it didn’t have any competition. In fact, no other vehicle qualified for the category, as they must perform at or above the segment average to do so. Sorry, Chevrolet Camaro and Dodge Challenger.

Meanwhile, the Ford Super Duty beat out the Chevrolet Silverado to earn top honors in J.D. Power’s Large Heavy Duty Pickup segment, giving Ford a trio of wins in this year’s study.

The Initial Quality Study, now in its 34th year, is based on responses from 87,282 purchasers and lessees of new 2020 model year vehicles in the U.S. who were surveyed after 90 days of ownership.

The IQS takes an updated look at the problems owners are having with their new vehicles, including those related to new technologies. The study, which was redesigned this year, measures components that fail and features that are difficult to use, hard to understand, or don’t work the way owners want. Initial quality is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

“Initial quality is critical to the overall new-vehicle ownership experience,” said Dave Sargent, vice president of automotive quality at J.D. Power. “The Initial Quality Study is the industry benchmark for new-vehicle quality and, year after year, automakers apply the insights they learn from consumers to make positive changes.”

We’ll have more on this and all distinctions earned by Ford and Lincoln as they’re awarded, so be sure and subscribe to Ford Authority for the latest Ford F-Series news, Ford Super Duty news, Ford Mustang news, and continuous Ford news coverage.


Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Jukka Häyrinen

    :- )

  2. Pete Musick

    Since ‘65 the Mustang hasn’t had any worthy competition…


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