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2020 Ford Super Duty Diesel Recalled Over Incorrect Payload Information

Ford Super Duty
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Ford Motor Company is recalling select 2020 Ford Super Duty vehicles equipped with Ford’s 6.7L Power Stroke diesel due to overstated payload capacity values on the tire and loading information label, overstated accessory reserve capacity values on the safety certification label, and overstated weight values on the truck camper loading documentation.

The defect: affected vehicles display overstated payload capacity values, accessory reserve capacity values, and overstated weight values.

The hazards: If the vehicles are loaded to the payload stated on the tire and loading information label, they may exceed the gross vehicle weight rating or gross axle weight rating. This may result in tire loading beyond rated capacity, suspension overload, and increased stopping distance, which could increase the risk of a crash.

Ford Motor Company is not aware of any accidents or injuries related to this condition.

Components: tire and loading information label, safety certification label, and truck camper loading documentation.

Affected vehicles: 2020 Ford Super Duty vehicles equipped with Ford’s 6.7L Power Stroke diesel produced at the Ford Kentucky Truck Plant from May 13th, 2019 to, Sept. 19th, 2020.

Number of vehicles affected: 11,729 vehicles with:

  • 9,979 vehicles in the U.S. and federal territories
  • 1,750 in Canada

The fix: Dealers will replace the tire and loading information label, safety certification label and if needed, the truck camper loading document.

Owners should: wait for communications from Ford, which will begin the week of March 22nd.

Contacts:

  • Ford Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 20S73
  • NHTSA Toll Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website: www.safecar.gov

Subscribe to Ford Authority for more Ford recall newsFord F-Series newsFord Super Duty news, and ongoing Ford news coverage.

2020 Ford Super Duty Photos
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Written by Brett Foote

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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21 Comments

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  1. What about those of us that purchased the truck based on payload capacity? What will Ford do to fix that? A label won’t do it. Time to get a lawyer?

    • Depends if they advertised that incorrect payload, or if they advertised the correct capacity and installed the wrong stickers.

      But even if you won a lawsuit, all you end up with is $7.38 from a class action lawsuit

      • That’s why you don’t join a class action lawsuit and you file your own lawsuit with your own lawyer an opt out of any class action lawsuit

  2. Just bought 2020 350 Super Duty to pull large horse trailer with living quarters. Replaced Ram 2500 that did not have the payload capacity. Hope to use trailer in early March. Will be going to weigh truck and trailer this weekend. Left KY in Oct, so hoping it is not affected. Will be following this closely.

  3. LoL Everyone is so quick to yap about lawyering up these days. Too many “sue” happy people. They are simply saying that the sticker has the wrong info on it. Im sure when you bought your trucks….the salesman told you the correct payload and hauling weight. They are usually very careful about that because they would be happy to tell you that you have to step up in a package or up to the next level to haul more…so you spend more money. I’d just relax and let them do their jobs. Also…your individual dealers may send you the sticker if you ask….but they may be required to put the correct sticker on themselves for liability purposes 🙂

    • Most salesmen have no clue what the truck’s capacities are. I bought two new 2016 F450s and a 2019 F250 and not one single sales person I spoke with new the correct numbers. Even the so-called commercial sales people have no clue. Every truck is different depending on cab size bed size accessories etc. So no you you cannot trust what a salesperson tell’s you.

  4. Kevin said “Everyone is so quick to yap about lawyering up these days. Too many “sue” happy people. They are simply saying that the sticker has the wrong info on it. I’m sure when you bought your trucks, the salesman told you the correct payload and hauling weight.”

    You seem to have a lot of faith in car salesmen! Especially when even the manufacturer doesn’t seem to know what its products’ payload capacity is!

    If the sticker on the vehicle — which should be the definiive source of payload information — has the wrong info, then nothing from the manufacturer or dealer can be trusted. At the very least, there is a serious false advertising / breach of contract issue here. People buy these high performance “Super Duty” trucks (and pay top dollar for the privilege) to haul heavy loads. If the trucks can’t haul as advertised, there’s a serious problem there. Legal action may well be appropriate.

  5. I was dealing with 3 different dealerships when I bought my 2020 F250. Not one of them knew why it was payload seemed so important. They all wanted to focus on towing capacity.
    There is more to this than “just a sticker” insurance companies have denied claims based on overloaded vehicles. It was a big focus of mine since I bought this to be used as a tow vehicle and at 68 years old don’t want to keep trading in.

  6. Kevin.. That sticker information being correct is pretty dang important. I spent five months understanding each manufacturers payloads with different packages and shopping around to find a SRW truck that met the requirements to safely tow the 5th wheel we’ve been saving for. And now if my truck is one of those affected, possibly to the effect that it will not be a safe option for hauling that 5th wheel. Ford is on the hook for more than just updating my sticker. They will have screwed up our entire spring, summer, and fall plans Waisted thousands of my hard earned dollars and left me sitting with an under performing truck I no longer have use for.

  7. Kevin- you literally have no idea what you are talking about…literally not a clue. I bought my new 2020 Super Duty specifically for what that sticker stated as the payload capacity of the truck to carry a very specific truck camper that I bought right after and if they simply add a new sticker that has a reduced payload now could mean I can’t carry that camper! Thousands of dollars down the drain just like that and a very tough problem to solve. And so goes the situation for 100’s if not thousands of people in the exact same position. “Simply saying the sticker has the wrong info on it”…

    • Bought my F350 specifically because of the payload listed. Bought the truck camper after. Now it won’t legally carry the truck camper. What next, hire a lawyer I guess…

  8. My wife and I bought the 2020 F350, 6.7L Diesel 4×4 dually to be able to carry an Eagle Cap 1200 truck camper. This truck camper is very heavy, and we chose this Ford Truck because we felt safe in being able to carry this truck camper with no problem. Next week (3/13/21) we’re driving from San Diego to Mesa Arizona to pick up our truck camper, and now we have no clue if the truck can now handle that payload. This puts us in a tremendous bind; we cannot reschedule pick due to having to complete transaction no only in Mesa but also in Blyth, CA – everything is timed. So, what the hell do we do now? If this truck is underrated as this article claims it to be then this truck is definitely going back to Ford with a full refund. I already have an auto lawyer from the Honda lemon we bought a few years back, so he already knows about this crap.

    YES, lawyer up – Ford needs to be kicked in their ass for releasing these trucks with inaccurate payload information; talk about major accidents waiting to happen…

    • Gerry,
      How would a person try to combat this? Just find a lawyer and put it in their hands? Normally I’m the type to not get to excited about these things but in this case the fix does not in anyway fix the problem. As expensive as these vehicles are, and the amount of research and planning put into marrying the proper tow vehicle with the 5th wheel we have planned to purchase. This just makes me sick. Guess the expectation from Ford is we just find a lesser 5th wheel.

  9. That’s why you don’t join a class action lawsuit and you file your own lawsuit with your own lawyer an opt out of any class action lawsuit

  10. Gerry…Same exact scenario (new 2020 F350 and new 2021 truck camper matched on payload) and did the exact same thing you are about to do except I drove that new camper from Mesa to Blythe and all the way to Montana not knowing this was an issue and potentially jeopardized the safety of my entire family. The amount of liability here is immense not to mention the money lost.

  11. I also have great safety concerns with our truck camper. Can’t understand how Ford can publish this recall with a specific vin number and not publish the revised weight numbers. Has anyone actually received the new labels? If so please tell us who have not, what their changing.

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