In the past, Ford Credit has been quick to help customers affected by natural disasters, including last year’s California fires, a devastating straight-line storm in Iowa and parts of the Midwest, and Hurricane Laura, which pummeled the Louisiana coastline, to name a few. Now, Ford Credit has announced that it will also assist customers affected by the recent severe weather in Texas.
The company’s disaster relief program allows customers whose accounts qualify to delay one or two monthly payments, resuming their regular payment schedules when their situations improve.
“We care about our customers and understand many of them are going through a very difficult time right now,” said Shannon Mokhiber, vice president, North America Business Center Operations. “We want to help and are offering them some time to recover.”
Customers may initiate a payment deferral immediately using the company’s Account Manager digital tool or may call the toll-free 1-800-723-4016.
The offer is available to customers in FEMA-declared disaster areas who are leasing or have purchased vehicles with financing from Ford Credit or Lincoln Automotive Financial Services. Customers in other areas who need help are encouraged to contact the company.
The company will send postcards and/or emails with information on how to request help to customers in the affected areas.
At the onset of the COVID-19 pandemic last year, Ford Credit also allowed customers to delay payments or change their due date to avoid suffering late payments, which would negatively affect their credit.
Additionally, the financial arm gave new Ford vehicle buyers the option to delay their first payment for 90 days, giving them a bit of flexibility in tough economic times and a period of extremely high unemployment during the early days of the pandemic.