Ford Authority

Ford Making Up For Mach-E Delays With Free Charging, Cash Back

The all-new 2021 Ford Mustang Mach-E got off to a bit of a rough start when FoMoCo issued a stop-ship on the electric crossover to address a quality issue back in January. This meant that a number of eager Mach-E buyers have been forced to wait a bit longer to take delivery of their new vehicles, which is always a frustrating experience. However, it appears that Ford is now compensating for those Mach-E delays with free charging and a cash-back incentive, as Ford Authority has confirmed.

“Quality is a top priority. For Mustang Mach-E customers who have experienced delays receiving their vehicles, we are providing an additional 250 kilowatt-hours of complimentary charging on the FordPass Charging Network,” the automaker said in a statement. “This applies to approximately 4,500 customers, including about 1,500 of whom have already received their Mach-E. In addition, Ford will provide $1,000 toward the purchase of a Mustang Mach-E for approximately 150 customers who have experienced more than one delay due to quality checks.”

The automaker is sending out emails to buyers who have experienced Mach-E delays informing them of these benefits, along with the fact that it will provide owners with a $1,000 cashback incentive when they take delivery of the vehicle at their local dealer. If the owner has already taken delivery, Ford provided a phone number for owners to call to take advantage of the $1,000 discount.

The 250 kilowatts of free fast DC charging is in addition to the 250 kW provided at the time of purchase. Owners will have to use Electrify America’s FordPass Charging Network to take advantage of this free charging, however. To activate the free charging, owners must first download the FordPass app, activate their Mach-E’s modem, and visit Ford’s connected services page.

We’ll have more on the Mach-E very soon, so be sure and subscribe to Ford Authority for more Mustang Mach-E news and continuous Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Jim

    I am glad things are being taken care of before we get our Mach-E vehicles.

    But it would be nice to know what is being checked that is causing these delays.

    And the extra 250 kWh is really just a token. Most of us charge mainly at home.

    FMC should offer us something that we would prefer as an accessory – floor/cargo mats or extra fob if they do not want to give everyone a cash incentive.



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