As it prepares to make its very first deliveries of the R1T pickup this coming June, upstart EV automaker Rivian is also taking a few pages out of Tesla’s playbook. That includes opening a handful of showrooms across the U.S. (one of which has prompted a lawsuit), launching its own insurance company, offering online ordering, touchless delivery, and mobile service, and now, Rivian has announced that it will also give buyers a generous return policy that spans seven days or 1,000 miles.
This is identical to Tesla’s seven-day, 1,000-mile return policy that was offered until last fall when it mysteriously disappeared from the automaker’s website. Presumably, Tesla determined that it no longer needed to provide this extra bit of peace of mind to its consumers, but Rivian is in a different boat. The Ford- and Amazon-backed upstart hasn’t delivered a single vehicle yet and needs to assure customers that they have a way out if things go horribly wrong.
If a customer chooses to return their R1S or R1T, they can simply reach out to their “Guide” to start the process. Guides are people that buyers are paired with at the start of the purchasing process that are available to answer questions as long as they own the vehicle.
In addition to this generous return policy, Rivian also announced its touchless delivery option, which does exactly what it sounds like – the automaker will deliver buyers’ new vehicles directly to their homes. A digital orientation and guide will be provided to guide them through the process, and Guides will be available to answer any pertinent questions as well, essentially replacing the old dealership salesperson overview.