Ford Authority

2013-2021 Ford Transit Connect Recalled Over Faulty Shifter Cable Bushing

Ford Motor Company is recalling select 2013-2021 Ford Transit Connect models due to issues related to the shifter cable bushing.

The defect: in affected vehicles, the bushing that attaches the shifter cable to the transmission may degrade or detach.

The hazards: A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. This could allow the driver to move the gear shift lever to park, turn the vehicle off, and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park.

Ford is not aware of any reports of accidents or injuries related to this condition.

Components: shifter cable bushing.

Affected vehicles: select 2013-2021 Ford Transit Connect models equipped with Ford’s 2.5L Duratec I-4 engine and 6F35 transmission.

Number of vehicles affected: 204,709 vehicles with:

  • 192,080 vehicles in the U.S. and federal territories
  • 12,629 in Canada

The fix: Dealers will replace the under-hood shifter bushing and add a protective cap over the shifter cable bushing.

Owners should: wait for communications from Ford, which will begin the week of June 28th. The Ford reference number for this recall is 21S24.


  • Ford Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 20S73
  • NHTSA Toll-Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website:

We’ll have the latest on all Ford and Lincoln recalls as they’re issued, so be sure and subscribe to Ford Authority for more Ford recall news and ongoing Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Crabbymilton

    My work van is a 2016 so I guess I better keep an eye on that. I had 2 recalls for door latches with the second time being for to correct the first recall repair. They can’t even fix door latches now how many transmission cables will they botch? The doors were working just fine anyway. For crying out loud anyway FORD.

    1. David

      Get use to it. I’ve purchased 9 Ford cars/trucks since 2004. ALL have had recalls,
      some multiple times. 4 of the vehicles required warrany repairs early in ownership.
      My last purchase, a 2019 Explorer, had 2 recalls in the first 6 months of ownership.
      i have no knowledge of similarity with other manufactuers, but my next purchase
      will not be a Ford.

    2. Al

      You bet watch it because when it goes its gone and locks the shifter in place my Ford dealer don’t have any bushing kits but you can find them all over the internet and most will send out in 24 hrs price for one runs from 16.99 to 30.00 dollars stock up !

  2. Crabbymilton

    They do themselves in. My company issued TRANSIT CONNECT has not been a bad van. I’ve been at this for 35+ years so I know my vans. It’s just these little things with FORD that add up. My neighbor has been in the car sales business for over 40 years. He tell you straight out that the best cars and trucks in the world are TOYOTA. So there’s no point to hang on to brand/builder loyalty. If FORD wants my blind loyalty, they have to earn it by not being so careless and crappy.


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