The defect: in affected vehicles, the 360-degree camera video outputs may fail, causing the vehicle’s infotainment screen to turn blue. The problem stems from an unused general-purpose output pin on the digital camera that was left open, which makes it susceptible to water damage. Restarting the vehicle may temporarily fix the problem.
The hazards: video output failure can lead to a non-functional rear-view camera, which can increase the risk of a crash.
Ford is not aware of any accidents or injuries related to this issue.
Components: digital camera output pin.
Affected vehicles: select Ford Explorer models built between October 19th, 2018, and September 5th, 2021, September 14th, 2020, through September 7th, 2021, and September 9th, 2019, through September 8th, 2021, as well as select Lincoln Aviator models produced between October 19th, 2018, and September 2nd, 2021, September 14th, 2020, through August 25th, 2021, and September 7th, 2019, through September 8th, 2021.
Number of vehicles affected: 228,000 vehicles.
The fix: dealers will update the image processing module software.
Owners should: wait for communications from Ford, which will begin on October 7th, 2021. The Ford reference number for this recall is 21S44.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 21S31
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
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