Ford Motor Company is recalling select 2020-2021 Ford Explorer and Lincoln Aviator models due to a defective rear camera issue.
The defect: in affected vehicles, the 360-degree camera video outputs may fail, causing the vehicle’s infotainment screen to turn blue. The problem stems from an unused general-purpose output pin on the digital camera that was left open, which makes it susceptible to water damage. Restarting the vehicle may temporarily fix the problem.
The hazards: video output failure can lead to a non-functional rear-view camera, which can increase the risk of a crash.
Ford is not aware of any accidents or injuries related to this issue.
Components: digital camera output pin.
Affected vehicles: select Ford Explorer models built between October 19th, 2018, and September 5th, 2021, September 14th, 2020, through September 7th, 2021, and September 9th, 2019, through September 8th, 2021, as well as select Lincoln Aviator models produced between October 19th, 2018, and September 2nd, 2021, September 14th, 2020, through August 25th, 2021, and September 7th, 2019, through September 8th, 2021.
Number of vehicles affected: 228,000 vehicles.
The fix: dealers will update the image processing module software.
Owners should: wait for communications from Ford, which will begin on October 7th, 2021. The Ford reference number for this recall is 21S44.
Contacts:
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 21S31
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
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Comments
I had the recall done to 2021 Explorer. After 2 days it started blue screen in reverse camera about 20% of time again. It took 4 hours to do the software upgrade at dealer.
Just took 2020 Explorer in for the recall notice as we thought it would be the answer to our never ending blue screen problem. It was not. Got it home and switched to R, and viola, blue screen! Service department continues to claim they cannot fix what they cannot diagnose and expects us to run it in when the screen is blue! Good luck everyone, hope it works for you.
same with our 2020 Explorer. Service advisor admitted it was probably Fords way of avoiding the cost to resolve. Our car 1500 from out of warranty and of course it never fails when taken in. It was attempted once before to reprogram and failed shortly. This being a repeat, I think they should repair immediately. Will seriously consider walking away from every buying another Ford.
I have taken my car in 5 times for camera issue. First they reset the software. Then they replaced the chip in the car (waited for chip 6 months to come in) Same problem. Then they even put a new camera in but still doesn’t work. I pay good money for a safety feature that doesn’t work alot of time. At dealership now . Been there 2 months. Doubtful it will be resolved . In a 2020 ford escape – not one problem with the camera. Need to know what options are
2021 Ford Explorer now in dealer shop for the third time due to back up camera not working. Bought car March 2021. Dealer told me I need to bring car in every time camera does not work so they can document it. They di not know how or when the camera issue will be permanently resolved. Said we will be responsible for repairs when warranty ends. Is there a Class Action Lawsuit on this???
Today was my third time bringing my 2020 Explorer into the Ford dealer for blue screen issue. Told today the new update will not fix the issue. I think this will be my last Ford product purchase.
This has been an ongoing problem for all Ford Explorers since 2014. I have taken my vehicle into the dealer several times only to be told they could not determine the problem without costly diagnosis. Their solution was to wait until something stops working and has to be replaced. The recall should have been for all Ford Explorers, including my 2014 model year. The camera works maybe 50% of the time and I have confirmed with multiple Explorer owners that they are having the same problem. Shame on Ford for minimizing the problem to just those model years that fall under the standard warranty.
Quality is job 1. LOL. Whose brother in law secured the job as Supplier of the 360 and rear camera? How can prior cameras work, yet newer ones do not have a fix. Some Dealers have a dozen 2022 held by recall. I have a solution, every executive gets $200 deducted from salary per recall issued. See how fast those overpaid smucks figure it out and build it right the first time! And every salesperson that had a cancelled order, gets a $200 Spin from Ford. Customers that got screwed get $2000 rebate to order on a 300 package and above 2023 with out the 360 camera along with the 2022 rebates and subvenned financing. Farley should be in Van down by the river.