Last year, the Ford Super Duty earned top honors in the Large Heavy Duty Pickup segment of J.D. Power’s Initial Quality Study (IQS). This year, the 2021 Ford Super Duty continued to perform well in the latest IQS rankings but slipped to second place in its segment, which was also the case with the 2021 Ford Ranger, which ranked second in the mid-size pickup segment, as well as the 2021 Lincoln Corsair, which was the runner up in the compact premium SUV segment this time around. The 2021 Ford Super Duty finished behind only the Ram 2500/3500, and ahead of every other heavy-duty pickup on the market.
Now in its 35th year, J.D. Power’s Initial Quality Study ranks vehicles based on the number of problems experienced per 100 units (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. This year’s survey is based on the responses of 110,827 purchasers and lessees of new 2021 model-year vehicles that answered 223 questions spanning nine categories.
Both Ford and Lincoln ranked average and below-average as brands, respectively, but each also posted improved IQS scores when compared to last year, proving that CEO Jim Farley’s commitment to reduce warranty costs and hold suppliers accountable for issues are paying off in a big way already.
The most recent IQS revealed that the presence of technology continues to be the main driver of problems in new vehicles. The most common issues reported by the participants in this year’s IQS study are related to Android Auto/Apple CarPlay connectivity problems and infotainment systems, which continue to present a large number of problems for new vehicle owners.
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