Ford Authority

2021 Ford Super Duty Initial Quality 2nd Best In Segment: J.D. Power

Last year, the Ford Super Duty earned top honors in the Large Heavy Duty Pickup segment of J.D. Power’s Initial Quality Study (IQS). This year, the 2021 Ford Super Duty continued to perform well in the latest IQS rankings but slipped to second place in its segment, which was also the case with the 2021 Ford Ranger, which ranked second in the mid-size pickup segment, as well as the 2021 Lincoln Corsair, which was the runner up in the compact premium SUV segment this time around. The 2021 Ford Super Duty finished behind only the Ram 2500/3500, and ahead of every other heavy-duty pickup on the market.

Now in its 35th year, J.D. Power’s Initial Quality Study ranks vehicles based on the number of problems experienced per 100 units (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality. This year’s survey is based on the responses of 110,827 purchasers and lessees of new 2021 model-year vehicles that answered 223 questions spanning nine categories.

Both Ford and Lincoln ranked average and below-average as brands, respectively, but each also posted improved IQS scores when compared to last year, proving that CEO Jim Farley’s commitment to reduce warranty costs and hold suppliers accountable for issues are paying off in a big way already.

The most recent IQS revealed that the presence of technology continues to be the main driver of problems in new vehicles. The most common issues reported by the participants in this year’s IQS study are related to Android Auto/Apple CarPlay connectivity problems and infotainment systems, which continue to present a large number of problems for new vehicle owners.

We’ll have more automotive insights like this as well as more on the Super Duty soon, so be sure and subscribe to Ford Authority for the latest Ford F-Series news, Ford Super Duty news, and continuous Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Marty

    “the 2021 Ford Super Duty continued to perform well in the latest IQS rankings but slipped to second place in its segment”. Can we really take this seriously – second place, out of a group of 3. Average hardly seems like an accolade.

    1. Drew

      I agree. Some people might argue there are 4 vehicles in the segment, but the GMC Sierra and Chevy Silverado are clones.

  2. Lee

    Does anyone give two shakes of a rats rear end what Chinese owned JD Power thinks about anything?

  3. John

    No one cares about JD powers. Who ever gives them the most money wins. Just another corrupt organization.

  4. mickey

    I can tell you I own both trucks, 2021 Ram 3500 Mega cab with HO Cummin’s and I have a new 2022 F-350 King ranch, Both pull great, but the Ram pulls better , The ford is a great every day in & out truck, the Ram is a great highway truck with factory air ride, Both ford and Ram have issues with there tech side of things including radios, camera systems, and the driver alert systems. Ram has STUPID trailer tow mirrors , Fords mirrors are ok but not as good as they use to be. Ford system with keyless start has horn chirping when you exit truck all the time, Ram is the recall king of the world. My Ford replaced my 2019 Denali 2500 , which was a cheap truck , blown plastic interiors , thin cheap seats , unfinished cheap black plastics on wheel lip moldings, bed steps, running boards , bumpers, mirrors mounted on doors, only black interiors, cheap good year tires, GM are cheap truck s

    1. Dave Mathers

      Other than that Mickey how did you like your 2019 Denali 2500? LMAO And I totally agree with you about the horn chirping. I leave my dog in my Escape with the doors locked and the engine running and every time I get out – beep, beep.

      1. John

        with a simple forscan change you can get rid of the double honk when leaving the vehicle Fob in your pocket. takes all of 5 min to change guys.

  5. Mark Hol

    If you don’t have access to ForScan, just put your key in the backseat. Close the front door, then close the rear door. No honk.


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