Ford Canada has a history of consolidating its parts centers into smaller operations that can better serve the needs of its customers. As Ford Authority previously reported, the sprawling parts center located in Bramalea, Ontario that came online in 1964 is being retired and replaced with two strategically located buildings with reduced footprints. Until recently, it was unclear where these new facilities would be located, but Automotive New Canada is reporting that the automaker is set to build one of them near Ottawa.
To better rationalize the distribution of parts, the company will spend $95 million to construct a 500,000 square-foot building in Casselman, Ontario. Its twin is slated to be built in Paris Ontario, and both are expected to fully replace the Bramalea building, which is a 900,000 square-foot structure.
“In order to improve customer satisfaction and expedite parts delivery time to dealers, Ford will be opening a new parts depot in Eastern Ontario and a new location west of Toronto to continue servicing Canada’s most heavily populated region,” Ford Canada spokeswoman Rose Pao told Automotive News Canada in an email last year. “As a result of the two new locations in Ontario, Ford will no longer operate out of the current Bramalea Parts Distribution Center once the new locations open.”
The new facility, which is located far closer to Ottawa than the existing location, should help Ford improve its standing in the annual J.D. Power Canada Customer Service Study. That survey measures the satisfaction of vehicle owners who visited dealerships for warranty and non-warranty repair. While the study does not directly measure the impact parts play on service visits, their availability no doubt plays a key role in helping dealers complete service visits as quickly as possible.
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