Many 2021 Ford Mustang Mach-E owners likely own houses equipped with a Level 2 charger, which negates the need to stop at public charging stations. But there are others who don’t have that luxury, and of course situations arise for all EV buyers that require them to use a station occasionally, like long distance road trips. The Blue Oval is apparently not satisfied with the amount of bad chargers in its third party system, and is planning on deploying an army of employees across the country in an attempt to fix the problematic units, according to Automotive News.
The new initiative, expected to launch later this year, will be primarily based around the Ford Mustang Mach-E, and not just because some owners are having bad experiences at certain chargers. Ford intends to outfit a fleet of them with special instruments primarily designed to smoke out the bad apple EV chargers that are contributing to a poor charging environment. “There are a lot of plugs out there, but some of them are old and they don’t have the quality or reliability we want,” Darren Palmer, Ford’s general manager of battery electric vehicles, told Automotive News. “Over 99.5 percent of customers go into a charger and get a charge. We’re pleased about that. But a number less than that get a charge the first time they charge.”
While exact details about the program haven’t been made public, the “Charge Angels” will visit the exact locations where owners are having issues and fix or at least diagnose the problems. The Blue Oval is apparently compiling a list of malfunctioning stations based on connected vehicle data and social media posts. No matter where these chargers are located, they’re all from third party companies, as Ford doesn’t manufacture its own chargers or operate its own stations. Instead, it works with companies like Electrify America to accommodate Ford-branded EVs, both in terms of how the chargers interface with the vehicles, and in regards to FordPass integration, which is one way owners can pay for charging.
This new effort will not only benefit Ford Mustang Mach-E owners, but future EV customers, in addition to drivers of the Ford Fusion and C-Max Energi. As Ford Authority previously reported, the 2021 Ford Escape PHEV and 2021 Lincoln Corsair Grand Touring are now out in the wild too, meaning owners could potentially find themselves at a troublesome charger at some point in the future as well.