Ford Motor Company is recalling one 2021 Ford Escape Hybrid over a high voltage battery failure.
The defect: in the affected vehicle, the high voltage battery may fail, resulting in a sudden loss of drive power.
The hazards: if the high voltage battery loses power, it will cause the vehicle to display a “Stop Safely Now” message on the instrument panel and the vehicle will coast to a stop.
Ford is not aware of any accidents or injuries related to this issue.
Components: high voltage battery.
Affected vehicles: 2021 Ford Escape Hybrid.
Number of vehicles affected: one vehicle.
The fix: a dealer will replace the vehicle’s high voltage battery.
Owners should: wait for communications from Ford, which will begin on November 29th, 2021. The Ford reference number for this recall is 21S48.
Contacts:
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 21S31
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.safecar.gov
We’ll have the latest on all Ford Motor Company recalls as they’re issued, so be sure and subscribe to Ford Authority for more Ford Escape news and ongoing Ford news coverage.
Comment
My husband and I bought a 2021 Ford Escape Titanium hybrid on June 29…on July 2 we received this same message… seconds later, flames jumped from under the hood. We had to jump from the car… just in time…The car burst into flames and was a total loss…Ford was nonchalant about the whole matter with us and made our own car insurance pick up the cost of the total loss