Ford Authority

Ford Mustang Mach-E ‘Charge Angels’ Program Details Revealed

Back in October, Ford Authority reported on a new program called “Charge Angels” that aims to find and fix non-working charging stations across the country to help Ford Mustang Mach-E owners who utilize those chargers. Now, Ford has outlined all of the details surrounding this new program, which involves sending a team of technicians out across the U.S. to test the performance and connectivity of the 70,000 chargers that comprise the Ford BlueOval Charge Network.

Ford’s Charge Angels are equipped with high-tech diagnostics and data collection systems used to test and monitor charging performance, communications, and billing protocols, and that equipment can relay information to a special team at Ford that is tasked with identifying any technical issues related to chargers. When problems are discovered, Ford will reach out to the third-party charging network providers to rectify those issues.

The goal of this endeavor Is to make the Ford BlueOval Charge Network as reliable as a self-serve gas station, a big sticking point as the automaker invests heavily in EVs and intends to ramp up its electric vehicle production to 600,000 units per year by 2024 and increase Ford Mustang Mach-E production to 200,000 units annually by 2023. Range anxiety is routinely one of the biggest barriers for those thinking about trading in their ICE vehicle for an EV, and Ford’s Charge Angels program aims to help ensure drivers don’t have to worry about pulling into a charging station and finding out the hard way that those units are not functioning properly.

“We’ll also better learn the challenges Ford electric vehicle customers might experience charging on the road and address those issues as more everyday consumers make the switch to electric, whether that’s improving our mapping systems or streamlining the charging process to make it easier and more reliable to use,” said Matt Stover, Director of Charging, Energy Services and Business Development, Ford Motor Company. “Ford is as committed as ever to listening to our customers and working overtime to ensure their EV experience and satisfaction is the best in the industry. You have our promise we’ll make that happen.”

We’ll have more on Ford’s Charge Angels and the Mach-E soon, so be sure and subscribe to Ford Authority for more Mustang Mach-E news and continuous Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. ez5467

    Hello all and Happy Holidays to you all. I ordered my Mach E in July 2021 and I am excited. I recently got an email informing me that mines will be upgraded to a 2022. I went online a few weeks ago now, and my order was slated for production in Feb 2022. I hope that the wait won’t be much longer as I am really looking forward to not pumping gas anymore, lol. I have a question for anyone out there. Is ford planning on upgrading the glass roof to a solar power roof to charge the car or is there a solar option coming soon?

    Stay safe everyone.

  2. Sal M.

    This sounds like a perfect “End of Career” job for someone who has been involved in tech and loves cars and driving and is no longer salary driven. Are these positions within Ford, the charging network companies or a third party? I would love to apply. I had no luck searching on Fords website. Who can I call?


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