Ford is betting big on connected vehicle services, which it expects to generate $20 billion in revenue per year by the year 2030. Much of that will come from fleets as part of the automaker’s new Ford Pro commercial business, though a complimentary suite of services will also be offered to those customers as well. Now, Ford Pro has gained yet another useful feature – the Ford VIIZR Service Tool – which is designed to help businesses maximize both productivity and customer service.
The Ford VIIZR Service Tool is based on Salesforce Field Service and is designed to simplify key commercial activities including scheduling, invoicing, and managing requests, as well as providing a complete solution for managing mobile workforces and providing onsite support. Developed exclusively by Ford for trade businesses, the automaker says VIIZR can reduce back-office work by more than 40 percent, or about 25 hours a week for businesses with less than 20 employees.
“For more than 100 years, Ford has been the backbone of commercial business,” Ford CEO Jim Farley said. “Salesforce is the global leader in CRM and together, Ford is excited to bring advanced digital tools to the trades to help drive the productivity of their business.”
“Small business owners are the foundation of our communities, and every day across America plumbers, electricians, and landscapers step into their Ford vehicles to build our economy,” said Marc Benioff, chair and co-CEO of Salesforce. “We’re thrilled that our incredible new partnership with Ford will help energize millions of entrepreneurs in the trades with the power of Salesforce so they can deliver for their customers and take their businesses to the next level.”
VIIZR provides a trio of advanced field service tools including the ability to digitize items such as work orders, quotes, and job management, manage customer relationships via all-in-one profiles, and schedule, dispatch, and coordinate field technicians in the most efficient manner possible. The tool is also designed to be affordable, with subscriptions starting out at $39 a month per user.