Ford Authority

Ford Mustang Mach-E Ranked Second In U.S. EV Satisfaction Study

The vast majority of Ford Mustang Mach-E buyers seem to be quite pleased with their new EVs, as 90 percent of owners recently revealed that they would recommend the crossover to others, while 87 percent indicated that they would buy one again if given the chance. Now, fresh off landing a spot on Consumer Reportsrecommended cars list and Kelley Blue Book’s most considered electric vehicles list, as well as being bestowed with the latter’s Best Buy Award, the Ford Mustang Mach-E has also ranked second on J.D. Power’s 2022 U.S. Electric Vehicle Experience (EVX) Ownership Study.

With a score of 741 out of 1,000 possible points, the Mach-E finished behind only the Kia Niro EV in this recent study, which topped the mass market segment with a score of 744. The Mach-E beat out the Nissan Leaf (708), Hyundai Kona EV (692), Volkswagen ID.4 (692), and Chevrolet Bolt (687) to take the second spot. It’s worth noting that J.D. Power places all Tesla models in its premium EV rankings, where the Model Y – the Mach-E’s chief competitor – also finished second in that segment with a score of 770.

The 2022 U.S. EVX Ownership Study considers 10 factors when determining satisfaction – the accuracy of stated battery range, availability of public charging stations, battery range, cost of ownership, driving enjoyment, ease of charging at home, interior and exterior styling, safety and technology features, service experience, and vehicle quality and reliability. As a whole, new EV owners averaged a satisfaction score of 754, while existing owners recorded a slightly higher score of 766.

“Making the initial leap of faith into owning a BEV is proving to be very satisfying,” said Brent Gruber, senior director of global automotive at J.D. Power. “We know from our research that many consumers have concerns during the purchase consideration process with aspects like battery range and vehicle charging. However, once someone has purchased a BEV, they’re pretty much hooked. What will keep first-time owners coming back to buy another BEV is the compelling experience with the safety and technology features, lower service and maintenance costs, and pure driving enjoyment. The new BEVs from traditional brands are helping to attract even more first-time buyers.”

We’ll have more on the Mach-E soon, so be sure and subscribe to Ford Authority for more Mustang Mach-E news and continuous Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Montana Man

    Well done, Ford and Team!

  2. Thurston Munn

    Interesting !! I just came from my servicing Ford dealer having some routine service done. Speaking with the service mgr. there discussing all the new Ford models and the Mustang Mach-E that is in stock and it has been for sometime has 4 recalls on it and a “hold sale” order on it as well.

    1. Elon

      Minor recalls that are affecting the entire industry and no stop sale.

  3. Capt Tom

    Love ours. Fun to drive and even more fun to drive past gas stations in.

  4. Jack Roberts

    I picked up my Rapid Red Mustang Mach e GT PE yesterday and while it’s early I love it and the dealer experience was great after the 8 month wait to get it.

  5. Josh

    Looks like they forgot about Tesla. Funny how that happens. Pathetic really.

  6. Frank Sisung

    Tesla was ranked in the Premium car section. Mach e was not.

  7. Michael

    That is the only way the Mach E can win, by putting Tesla in the premium car section. So I think someone had it rigged in Ford’s favour.

  8. Kevin Roll

    Why is the Mach E in both regular and premium categories but Tesla’s aren’t? They are right about the same quality and price, even though it states this I take this as misleading…


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