Vehicles hailing from the Ford brand contributed to its above average ranking in the J.D. Power 2022 U.S. Vehicle Satisfaction Study. As Ford Authority previously reported, the brand ranked average in the 2021 Initial Vehicle Quality Study and placed a respectable fifth in the 2021 APEAL Study. Now, the organization rated how older vehicles measured up, and Ford performed about mid-pack when compared with its chief rivals.
Ford averaged 188 problems per 100 vehicles, which placed it behind key rivals like Toyota (158), Dodge (166), Chevrolet (171), and Kia (145), which was the top rated mass market brand. Notably, The Blue Oval ranked higher than Jeep (201), Honda (230), Chrysler (240), and Ram (266), which was the lowest ranked mass market brand for 2022. The automaker’s ranking placed it a bit above the industry average of 192 problems per 100 vehicles.
The J.D. Power 2022 U.S. Vehicle Dependability Study surveyed 29,487 original owners of 2019 model year vehicles to gauge how they feel after three years of ownership. The study encompasses all aspects of modern cars, like infotainment, driving experience, interior, features, powertrain, and seating. In a break with prior studies, it now asks owners more directly about their time with the vehicles and if they find them just as appealing as when they were new.
This year’s study revealed that owners are having more issues with their infotainment systems than ever, especially when it relates to voice recognition technology, Android Auto/Apple CarPlay compatibility, and Bluetooth connectivity. However, mass markets brands have reached or exceeded quality parity with more premium brands, although as the organization points out, luxury automakers tend to pack their vehicles with cutting edge technology, a trend that has impacted their overall performance with earlier iterations of the study. As Ford Authority previously reported, the brand ranked above average in the Chinese market dependability study and below average in the Mexican market dependability study.