Lincoln hasn’t performed terribly well in recent studies pertaining to reliability, as the brand experienced a big year-over-year drop in Consumer Reports‘ owner satisfaction survey after owners experienced some teething issues, and it finished last in that same organizations’ reliability study, though those surveys pertain to newer vehicles. Regardless, after Ford ranked above average in the latest J.D. Power 2022 Vehicle Dependability Study, Lincoln has improved somewhat by recording a solid finish of its own in that same study.
Lincoln owners surveyed for the study averaged 180 problems per 100 vehicles, which ranked it behind a number of key rivals including Buick (147), Genesis (155), Lexus (159), and Cadillac (168), though ahead of others such as BMW (187), Mercedes-Benz (195), Infiniti (228), Audi (232), Jaguar (233), Acura (244), Alfa Romeo (245), Volvo (256), Land Rover (284), and the industry average of 192.
J.D. Power’s 2022 U.S. Vehicle Dependability Study surveyed 29,487 original owners of 2019 model year vehicles to gauge satisfaction, as well as pinpoint potential problems. The study looks at 184 targeted problem areas across nine major vehicle categories – climate, driving assistance, driving experience, exterior, features/controls/ displays, infotainment, interior, powertrain, and seats. Overall, this year’s study found that infotainment systems remain the most problematic area, as 7 of the top 10 most problematic areas are infotainment-related.
“Many owners are holding on to their vehicles longer, so long-term dependability is even more critical,” said David Amodeo, director of global automotive at J.D. Power. “Some automakers are performing much better than others at preventing problems from occurring. These problems include the vehicle’s mechanicals, exterior, and interior – but also infotainment systems, driver assistance systems, and all the other electronic systems in today’s vehicles.”