Finding a reputable auto repair shop has become increasingly difficult in recent years, though that problem has always existed, in all fairness. This includes glass repair shops, which Ford has long been critical of for not installing replacement glass properly, a problem that could prove potentially dangerous for a number of reasons. Now, The Blue Oval has launched the new Ford Certified Glass Network in an effort to combat these botched installations.
“The Ford Certified Glass Network supports glass replacement companies who seek to be differentiated in the market by achieving our certification requirements. It is an exciting opportunity for us to work closely with the auto glass repair and replacement industry,” said Jennifer Boyer, Director of Strategy and Business, Ford Customer Service Division.
The Ford Certified Glass Network (FCGN) was created to ensure that replacement glass has the same fit, function, safety, and structural integrity as OEM glass, which is built and tested to function as part of a system. OEM glass is designed to not only provide structural support in the event of an accident, but also clear, undistorted vision for Advanced Driver Assistance Systems (ADAS) including Lane-Keeping, Pre-Collision Assist with Automatic Braking, Evasive Steering Assist, and Auto High-Beam Headlamps.
To ensure that this happens, FCGN requires that installers have acquired the necessary glass calibration certifications to complete that work properly. Installers are also required to maintain communication with customers during the glass installation process, complete a follow-up customer satisfaction survey, and provide a limited lifetime warranty covering defects in materials and workmanship for as long as the customer owns the vehicle. Meanwhile, installers receive a host of benefits including access to technical repair procedures, calibration coaching, and FoMoCo’s technical hotline support.
“We are excited that the Ford Certified Glass Network will provide a premium solution for the most safety-conscious Ford and Lincoln owner,” said Curt Wormington, Carlex Aftermarket Replacement Glass (ARG) Vice President. “By utilizing Ford genuine OEM glass, industry accepted Auto Glass Replacement Repair Standards (AGRRS), and the utilization of Ford ADAS calibration procedures and tools, this network will provide a great option for proper installation of genuine Ford OEM glass.”