The 2022 Ford Mustang hasn’t fared terribly well in terms of quality in some recent studies, landing a below average predicted reliability score from Consumer Reports and finishing as that organization’s lowest-ranking American sports car late last year. However, the 2022 Ford Mustang is among a handful of vehicles that have now been recognized in Strategic Vision’s 2022 Total Quality Awards, signaling what might be a turnaround for the pony car in that regard.
The 2022 Ford Mustang was the top-ranked vehicle in the specialty coupe segment of the latest Total Quality Awards with a score of 640 out of 1,000 possible points – a stunning turnaround given the model’s recent performance in terms of quality tests and studies.
Strategic Vision is an international consulting and advisory service organization that focuses on understanding and predicting advocacy, conquest, and loyalty according to consumers’ personal values and decision-making structures. Strategic Vision’s 28th annual Total Quality Impact (TQI) report is based on the results of the New Vehicle Experience Study (NVES), which surveys over 112,078 new vehicle buyers after the first 90 days of ownership.
Ford has implemented a host of changes over the past several months as it aims to improve quality, making it the focus of its forthcoming reorganization plan, talking to customers via social media, and asking technicians to send in photos of quality issues when they’re spotted. Additionally, FoMoCo also recently brought in former J.D. Power exec Josh Halliburton to be its new executive director of quality, who recently said that the automaker’s quality issues should begin subside as soon as next year.