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Ford Authority

Ford Bronco Satisfaction Program Launched Over Driveshaft Issue

Ford Motor Company has issued a customer satisfaction program in response to a potential driveshaft issue in the 2021 Ford Bronco.

The defect: in affected vehicles, the front driveshaft constant velocity (CV) joint boot material is not strong enough for the application and may fail prematurely under normal vehicle usage.

The hazards: a failed CV boot could result in the loss of grease and the accumulation of debris in the CV joint, potentially causing a noise and/or vibration while driving.

Components: front driveshaft CV joint boot

Affected vehicles: select units of the 2021 Ford Bronco that were assembled between September 23rd, 2020 and September 17th, 2021.

Number of affected vehicles: Ford Motor Company did not indicate how many vehicles could be affected by this defect.

The fix: dealers are instructed to replace the front driveshaft. This service will be performed at no cost to the owner of affected vehicles.

Owners should: wait for communications from Ford, who will begin to mail out notification letters on October 24th, 2022. The number for this customer satisfaction program is 22B27. Additionally, customers can reach out using the contact information below with any questions or concerns.

Contacts:

  • Ford Customer Service: 1-866-436-7332

We’ll have the latest on all Ford Motor Company customer service programs and recalls as they’re issued, so be sure and subscribe to Ford Authority for more Ford Bronco news, and ongoing Ford news coverage.

Alexandra is a Colorado-based journalist with a passion for all things involving horsepower, be it automotive or equestrian.

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Comments

  1. David Dickinson II

    So, Ford will be giving their customers the shaft yet again.

    Reply
  2. Robert.Walter

    Oh my so droll.

    Reply
    1. David Dickinson II

      Take a hint. Your diatribes could use a little humor.

      Reply
      1. Robert.Walter

        Take a more essential hint, your so called “humor” and other nonsense could both use the crook.

        Reply
      2. Scotty

        could NOT agree more, David!!! this guy rambles
        just to hear himself ramble.

        Reply
        1. Robert.Walter

          Your unique use of punctuation, capitalization and extraneous spaces is sure to convince at least a box of rocks Scotty!

          Reply
  3. Bob

    Customer satisfaction program…
    Sounds like a radio knob was defective, not something that has the potential to do some fairly severe damage.
    Call it what it is Ford, and you know how many.
    Not using the R word allows you to get away without saying.

    Reply
    1. Robert.Walter

      Actually, you might educate yourself as to what the R word means.

      Recalls are ordered, or done “voluntarily” (usually ahead of an order but still logged into NHTSA’s system) when there is an issue that violates FMVSS regulations or similar, or has caused, or has the likely potential to cause, property loss, injury or death.

      A driveline vibration is not exactly a recallable event.

      If it’s a recall, it will be in NHTSA’s weekly recall list released on Monday morning.

      Note, the field action is tagged under Ford’s internal tracking code of 22B17; if it had been a safety issue, that B would be an S.

      Reply
  4. Thomas Doyle

    Who is no longer on the payroll for. This type of thing has been going on for years. The company keeps repeating the same mistakes over and over. I stopped buying Fords this reason,
    I had an F250 pushed around the dealer lot for two months while they waited for gears to rebuild the transfer case that failed three weeks after purchasing.
    I had a bobcat rear axle problem that took three months to get parts. The car was undrivable for that time.
    This is stuff that gives Ford the reputation it has.

    Reply

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