Ford has produced some mixed results in J.D. Power’s Vehicle Dependability Study recently, earning an above average ranking in the U.S. and China, while also landing below average in Mexico and watching the Ford Explorer earn the highest ranking of any SUV in China. Now, J.D. Power has released its 2022 China Vehicle Dependability Study (VDS), and the results are strong for Changan Ford – the automaker’s Chinese joint venture – as it ranked second among all mass market brands in that country after finishing sixth last year.
Changan Ford finished just behind the leader in this particular study – FAW Toyota, which earned a score of 159 problems per 100 vehicles (PP100), coming in at 168 PP100. That was good enough to rank it ahead of the rest of its mainstream competition, including Buick (170), Chevrolet (171), GAC Toyota (172), Beijing Hyundai (173), Kia (174), Skoda (174), GAC Honda (176), SAIC Volkswagen (177), WEY (177), Geely (178), Lynk & Co (178), Chery (181), FAW Hongqi (181), Baojun (182), GAC Trumpchi (183), Roewe (184), and the segment average of 184.
The J.D. Power China Vehicle Dependability Study (VDS), now in its 13th year, measures the number of problems experienced per 100 vehicles during the past six months by owners of 13- to 48-month-old vehicles, whereas a lower score reflects higher quality. The study covers 177 specific problems grouped into nine major vehicle categories – exterior, interior, driving experience, features, controls, and displays, infotainment, climate, seats, powertrain, and driving assistance. This year’s study is based on the responses from 37,345 vehicle owners who purchased their vehicle between December 2017 and May 2021 and covers 208 models from 48 different brands.
“The number of design-related problems in long-term quality is increasing, which is consistent with the China Initial Quality Study released earlier this year,” said Elvis Yang, general manager of auto product practice at J.D. Power China. “Design-related problems continue to affect user experience and satisfaction, both in the new-ownership period and the long-term ownership period. In fact, with the intelligence evolution, both hardware and software will affect the quality dependability. Looking ahead, automakers need to form the strategic thinking of ‘integration’ in the R&D stage to improve the ability of software and hardware collaborative iteration.”