Ford Motor Company vehicles had a mixed showing in the 2022 Consumer Reports automotive reliability survey. As Ford Authority recently reported, the Ford brand dropped four spots in the most recent survey, as a number of vehicles experienced issues. However, Lincoln fared reasonably well, rising 14 spots based improved ratings for the Lincoln Corsair and Lincoln Nautilus. Unfortunately, the Ford Mustang Mach-E did not fare as well, as the EV was one of seven vehicles to lose the coveted Consumer Reports’ recommendation for 2022.
According to the publication, Ford Mustang Mach-E owners are having issues with 15.5-inch Sync 4A infotainment display, with some problems severe enough to require a titak replacement. Additionally, owners are apparently also having problems with the battery pack and charging system, including cell failure. Currently, the publication is projecting that the Mustang Mach-E will have below average reliability going forward.
For its part, the publication did reach out to the automaker, which responded to the survey results. “We listen to all customer feedback, including Consumer Reports, and the concerns raised by customers. The survey results were from a population of vehicles early in the launch of these vehicles and those concerns have since been addressed, said the spokesperson. “For Mach-E we issued a recall for certain 2021 and 2022 vehicles. [We] updated software to prevent any damage to the contactors. In July we rolled out an OTA (over the air) update [that] included improvements to plug and charge feature to increase successful charger activation rate.”
The Ford Mustang Mach-E joined the Consumer Reports recommended list in November 2021, and became the publication’s top EV pick of 2022 earlier this year. As Ford Authority previously reported, CEO Jim Farley said it was an important moment for the company. The Blue Oval has stated that quality control remains an issue at the company, and subsequently hired a former J.D. Power executive to tackle the issue, with gains not expected to be widely seen until 2023.