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Ford Authority

Ford Mustang Mach-E Loses CR’s Recommendation Over Quality

Ford Motor Company vehicles had a mixed showing in the 2022 Consumer Reports automotive reliability survey. As Ford Authority recently reported, the Ford brand dropped four spots in the most recent survey, as a number of vehicles experienced issues. However, Lincoln fared reasonably well, rising 14 spots based improved ratings for the Lincoln Corsair and Lincoln Nautilus. Unfortunately, the Ford Mustang Mach-E did not fare as well, as the EV was one of seven vehicles to lose the coveted Consumer Reports’ recommendation for 2022.

According to the publication, Ford Mustang Mach-E owners are having issues with 15.5-inch Sync 4A infotainment display, with some problems severe enough to require a titak replacement. Additionally, owners are apparently also having problems with the battery pack and charging system, including cell failure. Currently, the publication is projecting that the Mustang Mach-E will have below average reliability going forward.

For its part, the publication did reach out to the automaker, which responded to the survey results. “We listen to all customer feedback, including Consumer Reports, and the concerns raised by customers. The survey results were from a population of vehicles early in the launch of these vehicles and those concerns have since been addressed, said the spokesperson. “For Mach-E we issued a recall for certain 2021 and 2022 vehicles. [We] updated software to prevent any damage to the contactors. In July we rolled out an OTA (over the air) update [that] included improvements to plug and charge feature to increase successful charger activation rate.”

The Ford Mustang Mach-E joined the Consumer Reports recommended list in November 2021, and became the publication’s top EV pick of 2022 earlier this year. As Ford Authority previously reported, CEO Jim Farley said it was an important moment for the company. The Blue Oval has stated that quality control remains an issue at the company, and subsequently hired a former J.D. Power executive to tackle the issue, with gains not expected to be widely seen until 2023.

We’ll have more Mach-E news soon, so subscribe to Ford Authority for more Ford Mustang Mach-E news, and for continuous Ford news coverage.

Ed owns a 1986 Ford Taurus LX, and he routinely daydreams about buying another one, a fantasy that may someday become a reality.

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Comments

  1. Greggt

    No surprise here! Quality has been an afterthought with Ford.

    Reply
  2. David Dickinson II

    As someone else said, “Quality is Job #18”. These quality issues are going to kill Ford’s reputation and eat the company alive. I suspect this is only going to be one of many quality “fails” in Ford’s near-term future.

    Reply
  3. Jim Glass

    Interesting RE the Mach E. I’ve had my First Edition since March 2021. It has 16k miles on it now. Yes it did have some teething problems during the first 6 months but since then it’s been great with no reliability issues, problems charging (I only use EA up and down I-95 between FL and DC. It’s my considered opinion that CR gives too much weight to nits and folks who understand little about EVs. CR used to downgrade all Mercedes because of brake dust on the front wheels.

    Reply
    1. Ichi Yeh

      I own a high-end of mach-E, I drive it over 4 month, there is no problem at all, I love it so very much, I treat it like a diamond, beautiful details, comfy chair, oh ! This is a best car better than my Tesla . I don’t know people come with different complain but not a case to me, I am just glad.I would like to give it at 200 percent of satisfaction. Love it a beatifual car. Amazing !

      Reply
  4. Chris in Mississauga

    CR is no bible, but it’s still a good gauge. Electronic gadgets not intuitive enough, too slow (the gadgets), etc.

    😎

    Reply
  5. JakeS

    Our local dealer had a few of these returned by customers due to quality issues. Most people don’t want EVs due to the high cost of repairs and ownership. Jim Farley is destroying a once great company.

    Reply
    1. Stuart

      High cost of repairs? Examples? All EVs come with a 100k / 7yr+ drivetrain warranty, by default.

      Reply
      1. Dave

        But the electronics are only covered under the 3yr 36k warranty. The extended warranty would probably be a good idea in this case if you are really sold on the Mach E.

        Reply
    2. RWFA

      Nonsense sock puppetry from JakeS.

      How can there be costs if the cars aren’t even out of warranty yet?

      Reply
  6. Marilyn Ellis

    I have a 2022 Mach E. Hate the display, if you are in traffic and want to adjust the radio, heater etc. You have to take your eyes off the road to change screens. I think this will cause accidents Suppose to have kick opening in trunk, does not work. Suppose to have 270 miles with charge, never happens. I have a 50 amp charger the best I get is 250 miles. I would not buy again.

    Reply
  7. At least it\'s not a Tesla

    We’ve put 12k mi since we purchased in July 2021. The only issues I’ve had are that the native navigation app starts by itself at times and the rear cargo cover is a beyond useless design. We were part of the recall and had it addressed. I don’t know what screen system for car controls you’ve seen that don’t require looking directly at it (though you can control radio volume and track via the steering wheel if you really wanted), and our foot swipe trunk opener is fantastic. While in this case, YMMV, literally, I think a basic understanding of temperature impact on range is pretty easy on Google. Compare the build of a MachE to a Tesla, and you’ll see that one is an EV built by a company that makes cars and one is an EV built by a company that engineered tech, but has no clue how to fit and finish a vehicle. We’ve had both and it’s not close. And hey, at least Elon can’t tank Ford, right?

    Reply
  8. Will

    Wait till these vehicles become 5 years old and you will see mechanicial issues, plus software. Plus they could be obsolete with battery range and charging time

    Reply
    1. Daryle

      Will, Trying to predict the future is like trying to drive down a country road at night with no lights while looking out the back window.

      Reply
    2. RWFA

      Cool story Will. I just love fiction.

      Reply
      1. William

        That is the world you seem to live in.

        Reply
        1. RWFA

          Oh look, a 12 year old with a clever comeback.

          @will below,
          Instead of seeing it purely as arguing, you might notice that I’m just countering some of the nonsense put forth from some of those dumping opinions, or speculative 5-year crystal balls, who offer opinion with little knowledge or basis in fact or who display a high Dunning Kruger quotient, or especially are sock puppeting.

          I think I can win on facts most of the time because that’s where I operate from. But I’m not adverse to changing opinion when one brings a persuasive set of facts.

          As for everyone? That’s objectively not true, but might be missed behind the volume of the above described situations. I mean look where this started, you going all Dunning Kruger and saying the whole thing will fail from every aspect within 5-years. Do you see these nonsense big oil/Fox talking points as fact? They’re not even objectively true. You can look at Tesla or Toyota or even Ford’s past hybrids (none being an exact example but collectively they serve as a decent proxy in general for what we might expect from EV’s now and in the future. And from that, it’s hard to get to the chicken little level of FUD represented in your opening comment. (I understand it is easy for a person to just proudly parrot talking points received from somewhere else without thinking about them, or how lack of experience or unexercised critical thinking skills might make these points seem reasonable but even so, it doesn’t make them likely to be right, at least to the degree you so confidently proposed.)

          As to your free psychoanalysis, it is worth exactly what was paid for it.

          Reply
          1. Will

            You argue with everyone and always put them down when you can’t win on facts alone. You have to be a very lonely person, get some help.

            Reply
    3. Devon James

      Enjoy the bus! The Software is easy to improve OTA if FORD had more than one teenager working on it, or at least one that actually drove a Mach-e home from work.
      The mechanical and battery concerns apply to all E.V.’s and smart phones for that matter, so that point is, well, pointless.

      Reply
    4. Rich Oldrieve

      On the positive side, during 6 years of a long commute, I put 182,000 miles on my Ford C-Max hybrid. We sold it even though it was still getting the same mileage when we bought.

      On the negative side, i turned down buying the Mach e I had ordered, after i had read some electrical omponents cwould burn out when owners would use a high voltage charging system and then go full throttle. This seemed to explain to me why I’d void that vaunted 100,000 mile warranty if I tried to tow my wife’s boat–which was only reason my wife would let me get the Mach e.

      So we switched and purchased a plug in hybrid Lincoln Corsair instead.

      Reply
  9. Bob Grounds

    Ford’s quality has been going downhill for awhile. We bought a new Explorer and it’s literally on a tow truck more often than its on the road. I’ve been a Ford man my entire life, but we are now looking at a new Toyota.

    Reply
    1. RWFA

      LoL the Toyota sock puppet has arrived.

      Reply
  10. MD

    EVs in general are absolute garbage.

    Fords are complete garbage.

    A Ford EV is just a laughable pile of garbage. Fords EVs are cobbled together and it’s clear the company did not take these compliance products seriously. Add to that the massive price increases and it’s puzzling why anyone would buy such crap.

    Reply
    1. Jon

      So you make it very clear you’ve never owned one, 99% chance you’ve never driven one, and yet you comment as if you have actual knowledge. Why is that? What in the world gave you that idea?

      Reply
    2. Leo Rokon

      That is what folks said about the Model-T back in 1908. They liked their horse and buggy just fine, thank you!
      Soon the EV will be the most common vehicle sold. Have you noticed that the Tesla company is now worth more than Ford and GM and Toyota and Nissan, all put together?

      Reply
    3. Devon James

      I have nearly 11,000 miles on my 2021 Mach-e Premium delivered Aug. 2021. While I am unhappy with the day to day software issues and the reverse engineered skinny tires, the car has NOT had one single problem and has been a comfortable quiet rocket ship in traffic. ALL batteries and other materials are going up in cost… My iPhone 14pro is a lot more than my 3GS was???

      Enjoy your bloated belching Diesel truck there MD

      Hawaii

      Reply
  11. Jon

    Have not considered CR an authority on anything for at least a couple of decades as I’ve found they’re wrong about products more often than they’re right, and their idea of quality is always combined with their idea of cheap, i.e. if it’s not cheap it better be perfect (in their mind), otherwise they downgrade. I’ll take more expensive quality any day over CR’s warped idea of cheap.

    And my 2022 Mach E Premium is an amazing driving machine, far better than my former BMW EV I drove for 3 years. Those criticizing EVs on this board have clearly forgotten how much fun you can have driving a car.

    Reply
    1. Devon James

      Agreed Jon, But your EV i was a cutting edge ahead of its time machine, and as an early adopter you know how that goes. CR is not perfect, but it is more objective than most of the car sites and mags that rely on advertising. We do get what we pay for, so I don’t compare my $50,000 Mach-e ($41,000 after rebate and tax credit) to a $75,000 eTron.

      Reply
      1. Jon

        Stop assuming. My BMW was an i3 – cost at the time about $5k less than my Mustang ($45 vs $50k). Both cars were / are spectacular. But the Mustang is faster, handles far better, has more room, better electronics, far better comfort, incredible auto driving features/360 view cameras, the best factory car stereo I’ve ever heard (BnO), and of course, far better range. Fit and finish about equal – both excellent.

        Reply
  12. Michael

    I was trying to figure out what you meant in the second paragraph about a “titak” replacement for the infotainment screen and checked my keyboard. Yep, the “i” key is adjacent to the “o” key and the “k” key is neighbors with the “l” key. So “total” replacement, right? Guess Ford isn’t the only one with quality problems. 🙂

    Reply
  13. Devon James

    FORD. I regret buying my 2021 Mach-e Premium, as I regretted buying a 2005 Mustang GT. You do not get the quality equation! The car has been pretty good in general for 10,000 miles, but the software is pathetic and ruins the day to day expereince. Your OTA updates are pathetic, your corporate willingness to solve customer issues is pathetic. I WILL NOT RISK dealing with this pathetic lack of support and updating after the 36th month warranty.
    Devon in Hawaii

    Reply
    1. RWFA

      Will the real Devon please stand up??

      Ridiculous the clown here who thinks it’s a cool adult thing to misappropriate other’s folks handles.

      Reply
  14. Walter Thomas

    Ford should always try to connect to ALL owners and ADDRESS all issues while also supplying them with a vehicle while they correct the issues. Fords are know you be the most unreliable Brand on the road today. To now transition from gas powered vehicles to battery electric vehicles and still face major quality issues will only hurt the company more than. This is why I as well as many other people would not consider a Ford because of the ongoing quality issues.

    Reply
    1. RWFA

      LoL. When ford hits its EV stride, it will have a greater variety of vehicles with better quality than is currently possible with ICE powertrain limitations.

      Reply
  15. S Miller

    A bought a demo Mach E last year, the Premium AWD Er, I found a note in the glove box from the factory that said this car was randomly pulled and checked for QC, that made me happy to see. No issues so far after 15,000 miles, other than the recalls. No car or Service Department is perfect but hopefully they are learning from mistakes and getting better at the build and repair quality.
    I bet the Mach -e will get back on CR’s recommended list next year or soon after, but it really doesn’t matter to me and I hope Ford can keep up and have better QC.

    Reply

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