Ford Authority

Ford Mustang Mach-E Loses Recommended Rating Over Reliability

The Ford Mustang Mach-E joined Consumer Reportslist of recommended new vehicles almost exactly one year ago, largely thanks to its stellar reliability ratings gathered from the consumer organization’s owner surveys. Now, the most recent CR automotive reliability survey results have been tabulated, and the Ford brand dropped four spots from its previous ranking while Lincoln rose by 14. However, the Ford Mustang Mach-E didn’t fare quite as well, as it was one of seven individual models that lost Consumer Reports‘ recommended rating over reliability concerns.

Consumer Reports gathers its automotive reliability data from online questionnaires that are sent to its members, surveys that ask about problems those owners may have incurred over the past year related to 17 different areas. From there, respondents can provide more details about the specific issues that they’re facing within each category. Altogether, CR has data on more than 300,000 vehicles spanning the 2020-2022 model years.

On the same token, to earn recommended status, vehicles must score well in a number of areas, including reliability, as well as road, crash, and safety testing results. The Ford Mustang Mach-E, in particular, lost its recommended status over owner-incurred problems with the crossover’s display screen freezing up, as well as various charging system and electrical issues, errors, and even battery cell failures.

“We listen to all customer feedback, including Consumer Reports, and the concerns raised by customers,” the automaker said in a statement. “The survey results were from a population of vehicles early in the launch of these vehicles and those concerns have since been addressed. For Mach-E we issued a recall for certain 2021 and 2022 vehicles. [We] updated software to prevent any damage to the contactors. In July we rolled out an OTA (over the air) update [that] included improvements to plug and charge feature to increase successful charger activation rate.”

We’ll have more on the Mach-E soon, so be sure and subscribe to Ford Authority for more Ford Mustang Mach-E news and non-stop Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. JME80

    And if one goes by the word of CR…then I have some swamp land in Tucson to sell you.

  2. RWFA

    Unfortunately, the CR ratings are only truly useful for buying a used car because they are a trailing indicator.

    When applied to a vehicle not long in production, they don’t timely account for in cycle fixes, especially since the ratings come once a year.

  3. Jb

    It lost its recommended rating for a reason – Ford refused to do a proper recall and fix the HVBJB, instead they did a ‘software’ update…

    Reducing vehicle output should not be an acceptable recall for a part that will 100% fail in the future and cost thousands to repair.

    1. RWFA

      Sounds interesting, please do tell us how you arrived at this extreme failure rate conclusion.

      1. Carl

        He’s not wrong at all. We all knew this would be the case. I got the software update, the contactor still failed, and now the car is out of commission since Octoberwith a blowm HVBJB, while I’m paying for it, until maybe sometime in Q1 2023 when the part is available. Yes. Crap recall.

  4. Will

    Mach E Facebook page is littered with people posting issues everyday including people going through lemon laws. Consumer reports gets all it’s information from real owners that live with their vehicle everyday.

  5. Richard Jones

    Ford need to replace their 65-year-old engineers who still think they are building the Model T, you need some young fresh faces and some young energized creative thoughts who can relate with younger buyers and compete with the rest of the car manufacturers. Ford you’ve been around for over 100 years, but you can take some notes from Hyundai!

    1. Anonymous

      No one should be taking notes from Hyundai. Hyundai has more than their share of recalls, engine failures/fires, and other major issues. Hyundai actually partnered with Ford on their very first car back in 1967…

  6. TS

    Screens freezing up are HARDLY a measure of reliability. That is just one of many reasons why C/R is bird cage liner.


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