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Ford Authority

Ford CEO Jim Farley Says Quality Fixes Will Take Years

Amidst a bevy of new car introductions, the quality of Ford Motor Company vehicles has taken a hit, and several popular nameplates have experienced high-profile issues since their debuts. Throughout 2022, Ford CEO Jim Farley has repeatedly stated the fixing quality issues is a top priority, and the automaker did hire a new quality czar to address the outstanding issues, who previously said that recurring problems should start to subside in 2023. However, based on recent comments from Farley, it seems that the process will be an affair that lasts several years.

“Fixing quality is my No. 1 priority,” Farley told the Ford Retired Engineering Executives group at their most recent gathering. “It is the most important initiative in the whole company. And it’s going to take several years. We didn’t lose it in just one or two years. Until we fix quality, nothing else matters.”

As Ford Authority previously detailed, a number of Ford Motor Company vehicles fared poorly on the most recent reliability survey conducted by Consumer Reports. The Ford Bronco Sport and Ford Mustang Mach-E both lost out on being recommended by CR for 2023, after previously being added to the publication’s list in late 2021. Additionally, the Ford Explorer and Lincoln Aviator continue to be among the least reliable vehicles in the survey, and have been among that group since their introduction three years ago. As a whole, the Ford brand dropped four spots in the most recent survey. That said, a number of models performed well, including the Ford Escape hybrid, Ford Maverick, Lincoln Corsair, and Lincoln Nautilus, as all four models are now recommended by Consumer Reports.

In addition to ramping up production on its current and upcoming EVs, the company is still betting on its internal combustion lineup to grow and attract new and returning customers. Quality is a key components of its reorganization, which has essentially split its ICE and EV divisions into two distinct portions of the company.

We’ll have more on this issue soon, so subscribe to Ford Authority for continuous Ford news coverage.

Ed owns a 1986 Ford Taurus LX, and he routinely daydreams about buying another one, a fantasy that may someday become a reality.

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Comments

  1. Greggt

    I’m not seeing quality as a high priority with Ford, seems transforming out of combustion engines into electric has been and remains the highest priority to Farley with the on going quality and supply chain issues taking a back seat.

    Reply
    1. RWFA

      Why are your takes always so bad?

      At least they’re consistently bad.

      So that’s something positive I guess.

      Reply
      1. EcoBoost29579

        In this case, he’s spot on.

        Reply
        1. RWFA

          Oh well, that settles it NC, your endorsement means a lot.

          Reply
          1. JDE

            OK Farley!

            Reply
      2. Greggt

        Personal experience with my 2021 F150 Lariat.
        Not counting other issues I have had, 4 recalls on my truck ought to prove my point. The last recall, they don’t even have parts available to fix it!

        Reply
        1. RWFA

          Not like there was a global pandemic causing massive instability in component supply and supplier operations.

          Reply
          1. John

            I go to used car auctions frequently. The f150 issues started in 2018 with the 10 speed, and new gen 3 coyote. 2011-2017 5.0l f150s come through in good condition with 200k+. We buy them frequently. They have a few issues, but nothing that prevents daily driving. Nearly every 2018+ 5.0l has come through with engine tapping , smoking. The transmission shifts like garbage. The crazy thing is ford dealers are opting to sell them wholesale like this , even though many are still under warranty. I actually want a newer standard cab 4×4 f150 with the 10 speed as they hail mail, or a 2018+ mustang. Seeing the condition of some of these basically new vehicles , kind of gives me pause though. That being said the only reliable newer Chevy is the non afm LS based 6.0l, which is basically means the current GM corporate structure has yet to design a reliable engine ever, given the 6.0l is a holdover from pre bankruptcy . Dodge is consistently bad, so at least there is no hurt feelings. Both of my dailies are 20+ year old , they run good. Quality has taken a good slide in the past 20 years industry wide, imo.

            Reply
    2. EcoBoost29579

      Exactly. The quality fixes might never happen before Ford takes a tanker into the rubbish pile.

      Reply
  2. Tim

    I thought you build quality into the vehicle you can’t fix quality if you don’t have it in the first place.
    My family has always bought fords starting with the model t. I always bought fords but now I’m considering off shore manufactures , I have not been pleased with the lack of quality in the product Ford produces at one time quality was job 1 now that’s just history.

    Reply
    1. RandallK

      This is what happens when you force a focus on EVs that Americans don’t want. Farley single handedly ruined Ford. He needs to learn from Toyota who rejected a focus on EVs so they could maintain quality and profits.

      Reply
      1. DavidinSeattle

        That is complete nonsense. Americans are clamoring for more EV choices. The wait list for the Lightning, R1T and other EVs is undeniable. And, it’s only going to grow as people scratch Tesla off their list of companies they consider for their next car.

        Reply
        1. Sam

          Only reason for the waitlistvis low production numbers which doesn’t equal wide-spread demand. If I only make 5 of something and it sells out it doesn’t mean most people want one. Just look at the sales figures. Meanwhile 10,000 Super Dutys were ordered each day when the order bank opened end of October, that is serious demand.

          Reply
          1. RWFA

            Oh Sam I Am The Toyota Man, what you say is plausible but not true.

            The EV and SD customers may as well be on different planets as they are completely different.

            It’s also a simpleton’s false equivalence to say that these two quite different segments are tightly linked or representative of the other.

            Reply
          2. Erik

            Sam actually hit the nail directly on the head. I am a UAW autoworker at the Rouge facility Dearborn truck plant. This is where the F-150 Lightning is built, the only place that it’s built. What they build in a 10 hour shift of the electric F-150 Lightning is what we build in a hour of the internal combustion engine F-150. We build between 600-700 units per 10 hour shift, they build between 60-70 units per 10 hour. This is not an exaggeration, this is not fake news. This is 100% truth.

            Reply
      2. RWFA

        Dear RandallK the Toyota shilling bot: you are spouting nonsense.

        Reply
  3. MalibuRam

    Ford knows people are loyal to the brand regardless if quality dips . So there’s really no rush to address the issue. Spend your money wisely folks. 🫥😁

    Reply
  4. RWFA

    Thank you for the sage analysis random [competitor vehicle touting] Ram guy.

    Reply
  5. Luther

    Farley has his head up his a$$….
    Nothing More…Nothing Less

    Reply
    1. 8 new ford\'s but no more

      Been hearing this from the dealerships also. When the people that sell your products don’t have confidence in you it is time for a change.

      Reply
  6. RandallK

    He brought this on the company with his completely unwanted EV push. They spent their money on EVs and it is costing Ford dearly on quality and revenue since Americans aren’t interested in EVs. Toyota even publicly stated they will not make EVs a priority and their quality and finances are rock solid as a result.

    Reply
    1. DavidinSeattle

      We get it. You don’t like EVs. The numbers tell a different story, however, regarding what Americans are looking for in their next vehicle. And, of course, Ford is a global company and the interest in EVs around the world exceeds that of the domestic market. The strategy is right, it’s just not happening fast enough.

      Reply
      1. Sam

        You can fit multiple European countries in the state of Texas alone. Completely different geographical markets. What works in Europe will never work in the United States, nothing in common.

        Reply
        1. RWFA

          The folks in Texas are not the big idiots you seem to think they are Sam I Am Wrong About It Man.

          Although they were pretty silly to elect folks who cut the state off from the nation grid in the name of private profits.

          Please explain how geography plays a role here.

          Reply
    2. Scott Bradley

      Of course….that’s why Toyota has announced that their luxury arm will go full electric in the next few years. Yup…no future for electric cars…lol

      Reply
  7. JC

    Wasn’t retired exec Jim Hackett responsible for a wave of massive cost-cutting and content reduction? I suspect pride in engineering took a hit as well. Did that strategy help the stock price? Was the plan to gut current builds to fund EV development? Our 2018 C-Max Hybrid was bulletproof and fun to drive, but that was German DNA, not Dearborn’s. Our 2021 Escape Hybrid has been reliable, but did not even come with an engine cover. The fender liners are recycled “felt” that hold moisture and dirt that puddles in our garage overnight.

    Reply
    1. RandallK

      Farley is to blame. He himself stated he diverted chips and supplier capacity from ICE vehicles to the EV side of the business. He caused the “shortages.” Farley screwed Ford completely.

      Reply
  8. hot toddy

    I guess maybe people ought to start taking those annoying robo calls and quit shredding the junk mail from those extended warranty companies.

    Reply
  9. Bruce Holberg

    Maybe Farley ought to have a chat with the UAW about their lack of attention to quality. Seems the union is never part of the discussion.

    Reply
    1. Bob Dobson

      That is definitely the case in the Chicago Assembly Plant that builds the Explorer….Quality is the lowest its ever been. During all the George Floyd protests the employees were directly sabotaging the Police Interceptor Utility’s and no one called them out on it. Ford is too woke for its own good, Go Woke, Go Broke.

      Reply
      1. RWFA

        Oh please stop with the hateful disinformation.

        Reply
  10. AB

    All the above comments crack me up. Newsflash folks, Ford has never had high quality! The cars they made in the 70’s 80s and 90s were very poor as well. The original Taurus sold like hotcakes, but the engines and transmissions were very problematic and the body fit and finish was terrible. Nothing has changed at Ford. It has nothing to do with electrification. The company just has a culture of indifference toward quality that goes on for decades.

    Reply
    1. RandallK

      Wrong. It is Farley and the artificial electrification push. In our family over the years:
      ’91 Mustang GT = 220k miles
      ’85 Grand Marquis = 305k miles
      Ford Sport Trak = 260k miles
      ’06 F250 Diesel (currently driven) = 250k miles
      Minimal basic repairs on the above. Farley and his EVs are single handedly destroying Ford.

      Reply
      1. RWFA

        The vehicles on sale today were engineered years ago.

        Reply
  11. Mrx19

    Years? Good luck staying in business. Toyota and Honda don’t seem to have these problems.

    Reply
  12. Ron greene

    I hyink the push on ev has ruined ford eople are not into ev this is what happen to ford had fords all my life ford better wake uy

    Reply
    1. RWFA

      Somebody need to put a new battery in their bot.

      Reply
  13. MIKE BARANOWSKI

    You have to have screws loose in your head to buy a ford now. Crap of the highest order.

    Reply
  14. MIKE BARANOWSKI

    Engine problems, transmission problems, serious durability issues and when that engine lets go at 70K guess who’s left holding the bag!!!! You are. Read about it. I used to eat sleep and dream Fords. I worked for them. Now I wouldn’t even think of owning one.

    Reply
  15. Mrx19

    Fords “all in” push to full electrification is a really bad business decision. Toyota’s measured approach, ICE and EV mix with a gradual movement to full EV as technoliogy warrants, much more intelligent. The Lightening is a prime example. Of what value is an 80k truck with 60 miles of range pulling a trailer? Status in the driveway, about it.

    Reply
    1. RWFA

      Well, don’t use lightning for a duty cycle it wasn’t intended for and you won’t have that problem.

      Reply
      1. Mrx19

        Absurd statement. It’s a frigging truck. A tucks intended purpose is to haul and things.

        Reply
  16. Richard Jones

    I am not surprised, Ford with outdated engineers who’s building outdated cars for outdated people, maybe if they get the dealers to chip in with some of their profits on those High markups, maybe you can get some quality out of Ford but I doubt it!

    Reply
  17. Mark B

    BMW, seemed to climb relatively quick back up the reliability list after languishing close to the bottom for awhile. Maybe examine how they did their turn around? And yes, systems can take years to adjust. They’re complex, and there are many variables that can affect ultimate quality.

    Reply
  18. Richard Jones

    The only thing worse than Ford right now is GM and that other American company who don’t know who their Daddy is!

    Reply
  19. Shannon

    Really a shame. We’ve been a Ford family for decades and still have 5 in the family. Most are pre 2010 body on frame and all but 1 with over 150K miles. Sons 02 ranger just turned 230k. That said, we also have a 2013 Fusion that has had scores of recalls and has been in the shop a second time for all indicators lighting up on dash, it’s been over a month a Ford can’t fix it. Dealer even admitted all newer vehicles from Ford have been problematic. We’re thinking of replacing our 08 Navigator and unfortunately, Ford nor Lincoln are on the list. Shame, we really try to stay brand loyal but quality will trump that.

    Reply
    1. Brad Barefoot

      2 things are hurting Ford. #1 … the fed/gov requires higher mpg numbers every year, we still have our ’09 Escape w/the 2.5 Liter engine, once I learned the slow start an stop style of driving the Escape it routinely delvers about 33 mph in town, and about 31 mpg on the interstate. #2 … people won’t adjust their driving style, the 3 cyc / 4 cyc eco-boost engines just can’t have the “drive’em like you stole/em” driving style EVERYTIME you get behind the wheel. The biggest problem facing Ford & GM is people’s driving style that wears down an engine in 50,000 miles or less. Had people drove like they has some sense …we’d still have those 2.0 & 2.5 Liter engines that run forever. But no, they wnt to drive fast, lowering the mpg #’s. So here came eco-boot, smaller displacement, turbo charged, and not gonna last fer long engines. In the end it’s not all Ford & GM’s among others problems that engine failures are happening, the car’s owners not driving slower, and the owner’s lack of “upkeep” is the issue. Got into a shouting match one time with Ford owner crying because their engine “blew”. First question was about driving style … drove fast all the time, 2nd question, do you allow time to get where you’re going … or do you wait to leave knowing you’re going to be late ? The young couple really hated that one. I had to say to them … drive slower, maintain a slow start/stop driving style, and if it take you 30 minutes to get somewhere like “work” … leave at least 45 minutes early. That shut down the majority of their argument.

      Reply
      1. The Gentle Grizzly

        People ARE rough on their cars, yes. But, there are many new cars on the market that are doing just fine with typical driving styles.

        Reply
  20. Brad Barefoot

    Farley … I can tell you how to solve a majority of your engine problems. How ? Get rid of all the eco-boost 3 cyc and 4 cyc engines. Bring back the 2 Liter and 2.5 Liter engines that are truly trouble free when properly maintained. My wife’s ’09 Escape with the 2.5 Liter engine is running just as good as it did on day #1. Another fix that’s on the owner’s back … people who own 3 & 4 cyc powered vehicles … drive’im like you got some sense, you can’t drive them 100% of the time like you “stole the car” and making a getaway. The fed/gov mandate higher mpg numbers, so you put smaller, less durable engines to make the fed/gov happy … but bottom line people just won’t drive them as they should. Case in point live in my driveway, a ’13 Ford C-Max Hybrid, my first an only hybrid. It took me a month to learn the right way to drive the car … during the first year people cried they weren’t getting the mpg advertised … all awhile I am today still seeing 45 to 53 mpg around town, and 39 to 44 on the interstate. And to make it worse Ford had to pay out hundreds of dollars in “settlements” to those cry babies who just wouldn’t learn how to drive their cars. And the secret, make the art of the slow start an stop a habit while driving … it’s just that simple. I’ve got a Maverick Hybrid on order, maybe I’ll see it by the middle of ’23 … first job … hit hi 40’s mpg in town, maybe low 50’s mpg in town, it’s doable, it’s all a matter of changing your driving habits.

    Reply
    1. Mick1

      I have a 2013 C-Max hybrid too. My most reliable car ever. Never getting rid of it.

      Reply
  21. Lurch

    About thirty years ago Ford ads all said “Quality is Job 1.” My ’71 Monterey lasted fourteen years and 135K, but I don’t know about other years.

    Reply
    1. George

      And Ford was “Winning the World Over, Have you driven a Ford Lately etc” with Quality is Job1 in the 1980’s. Plus, they had had style, variety and Lincoln was King not lower level-general admission as it is now in a current crowd of King Mustangs, King Broncos and King F150.

      Reply
  22. Mike says...

    Discussion about fixing ‘quality issues’ seems a bit lame. Mr. Farley rarely (in this blog) seems to speak to any specifics. A few examples of what Ford has done in response to a known problem never is heard! What broke or isn’t working…. and Ford’s investigation of said issue…and was it successful. The lack of specifics makes me wonder if its all talk with no deliberate action on Ford’s part. Parts, people, design, manufacture, defective components, supply chain or whatever…. if Mr. Farley is willing to admit they have a problem, a few meaningful responses would go a long way to quell customer unhappiness. On this last point, I disagree with opinions that product loyalist that ‘will always come back to buy Ford’. If you stay with a brand with any intensity, I suspect that intensity is equally strong or stronger if/when you leave…. and don’t come back.

    Reply
  23. Pedro

    As a long term stock holder that still owners a ‘22 Ranger with ongoing vibration problems, leaking strut, leaking front pinion seal, and a recall on the windshield that might not have enough sealant on it, I’m investigating lemon law litigation.

    Reply
  24. MIKE BARANOWSKI

    I see a few people blaming the way they drive the vehicle is causing engine issues. WRONG ! If you engineer and build a quality vehicle you should not have to baby it. As I have said previously, I used to work for ford. Now I will not own one. I kills me to say it but a Toyota or Honda is just a better longer lasting vehicle. Never mind my crv with 275K on it, my Sequoia 290K !!! If you don’t believe me see how many older Explorers are still around? Sad what corporate greed has done to Ford.

    Reply
    1. Shane

      Agreed. This forced and premature push for EVs is Ford’s nail in the coffin. A shame how Farley screwed up a good company.

      Reply
  25. Brad Kirkpatrick

    I think Ford should steer away from ecoboost and focus on more traditional engines. I have a 2.5 litter, 2010 Milan, 305,000 miles on it, someone tell me any ecoboost fusion that has gotten anything close. Have had a 95 ranger and 03 ranger, one had a 3.0, the other a 4.0, both had over 200,000 on them. The ecoboost is built for power, not durability, in my opinion Ford has stopped building it’s most reliable vehicles to satisfy the governments fuel efficiency standards and our desire to have powerful engines because we don’t want to slow down. Try to find a new Ford without an ecoboost, gone are the days of the 3.0, 4.0, 3.5, 2.5 non turbo engines.

    Reply
  26. Shane

    This unwanted EV push is single handedly killing Ford. The CEO of Ram stated in a podcast that they will not focus on EVs or hybrids, instead they are focusing on customer demands which he said are ICE trucks. They are being rewarded with good numbers as a result.

    Reply
    1. Zviera

      Last time I looked Ford had a herd of ICE F150’s for EV haters to choose from.

      Reply
      1. Luke R.

        Many of us are switching brands after the Ford CEO stated he is using the truck division profits to help get the EV side going. That way he can fail twice as fast, which is what the financial numbers show.

        Reply
        1. Zviera

          Judging by all the bad comments on this site I’d be surprised if Ford can stay in business the next year. Lots of Ford haters on a Ford site for sure?? Nice to see everyone supporting a North American company in North America.

          Reply
          1. Luke R.

            Toyota is literally, and I mean literally, 4X more American than Ford currently is. We were lifelong Ford owners, but Farley is ruining the company.

            Reply
          2. BADIH JOHN MAJDALANI

            I will support Ford again, once they replace 100% of their poor management that is responsible for making FoMoCo the industry leader in recalls and poor service after the sale.

            Reply
          3. The Gentle Grizzly

            Loyalty is a two-way street. Quality will bring loyalty. “Buy ‘Muricun!” and guilt tripping doesn’t work like it used to.

            I’d far rather buy an “import” brand that employs my countrymen to make them than buy a Korean Chevy, a Chinese Buick, or an Indian Ford just to feel good about the ‘Muricun badge on the hood

            Reply
          4. 8 new ford\'s but no more

            Dude I supported this company for 37 years with the purchase of 8 new vehicles. Guess what, I gave been waiting 8 months for a truck that jus got cancelled. And now they want me to wait who knows how long and order another one.

            Reply
  27. Steve Owens

    As much as i would like to complain i would like to suggest a few things to improve longevity on the turbo vehicles especially but is fine for the non-pressurized units. First an engine by-pass oil filter to superclean the engine oil. Second, an engine oil additive Nanolub by Nanotech Industrial Solutions. This product had doubled my engine life from a quarter mil to a half a mil before it was replaced. Lastly, endurance vehicle road testing like three years of total abuse to find out where all the weaknesses are. I don’t beleive they prove their designs enough by real world use.

    Reply
    1. The Gentle Grizzly

      If the engine and its ancillary systems are engineered correctly and materials quality is adequate, no gimmicks or snake oil are needed

      Reply
  28. BADIH JOHN MAJDALANI

    Under the current management, it will take decades, not years, to fix their quality issues, it would be less costly to have 100% new management.

    Reply
    1. Sam

      Agreed. Start with Farley…since the ball rolls downhill.

      Reply
  29. Mike

    My 2013 Mustang V6, 85,000 miles, (bring back a V6), needed a water pump and a transmission chip; my 2019 MKZ, (35,000 miles), has been perfect, as has my 2010 Milan with over 120,000 miles it.

    Apparently, when they expend the necessary effort, Ford can get it right.

    Reply
  30. George Pouliot

    Amazing how ford moves along to new technology. He’ll I couldn’t shut my door this morning on my 2016 ford f150 cause even though I’ve been back twice for this it’s still doing it. Ridiculous prices and you don’t even get a Full Size pickup in a xlt. Took me a year to find this one used with 20,000 on it. I use my truck as a truck should be used and it’s not for show but I do take good care of it. # Need 8 foot beds in the xlt please!

    Reply
  31. Tim weyand

    Yes hope HORIZON FORD .CAN FIX A 2015 ESCAPE. BOUGHT IN EARLY 2017. JORIZON FORD TUKWILLA WASHINGTON STATE. ONLY 500 MILES NOW 41000 MILES. MAIN SEAL LEAK WARRANTY A BUST COVERAGE UNTIL January 2024. 3700$ bill . Payed 2300$. With full warranty. ??. Hope they can do better then that. Ford makes a Excellent Vehicles over the years . Yes for now EV. WILL SELL HAVE TOO ALL MATERIALS RECYCLE ABLE AND BIODEGRADABLE. TOO ALL FUELS NOW OSMOSIS AND IN FUTURE. CHECK YOUR WARRANTIES SEE IF JUST A BUNCH BS ON PAPER ON ANY VEHICLE MAKE?

    Reply
  32. George

    When oh when will they stop letting bean counters run the company? Save $1.50 on a part that costs them millions in recalls. Not to mention the bad will of people. Penny wise and dollar foolish. Always been a customer for life too, but even I’m starting to have second thoughts. They just Will Not Change. No matter who’s in charge. Maybe they should just go out of business then. Such a shame, but its all talk, no action. Sure we can blame supply chain issues, but we know it’s also that they squeeze suppliers so hard, that the suppliers cheapen parts. Our vehicles are ALMOST perfect, but the stupidest thing will ruin the owner experience. Squeaks and rattles today are not acceptable and make you feel you are driving a piece of crap, even if vehicle is otherwise great. Then dealer bull$hits you by either saying its normal, or they don’t hear anything. Getting fed up.

    Reply
  33. cowdog

    I haven’t had any issues with my 2021 Ford Ranger, but I also notice that model doesn’t appear anywhere in this article. Don’t know if that is good or bad but I think the new Ranger is a great truck.

    Reply
    1. Zviera

      Good for you, I’m sure it will be fine. I’ve had 4 F150’s and all have been great including my 2020 pandemic build (one 5.4 two 5.0 and one 2.7). This is a very bitter bunch on here.

      Reply
  34. ladywolf

    My Ford Expedition Max has had a fire recall for over a year. They didn’t know what was causing it or how to fix it. We were told to keep it parked outdoors away from everything because they can catch fire at any time running or not. About 4 months ago the National Recall Service called and told me they they had a fix for it and to call my dealer asap to get it fixed. Took my dealer 3 weeks to pick it up and was returned at the end of the same day not fixed. Was told it would have to come back at a later time. No paperwork or explanation of what they did to it for an entire day. Called the National recall again and was told the parts were on back order and they couldn’t tell me when it would be fixed. I think they just don’t know what the he’ll they are doing. They sent a $500 prepaid Mastercard for all the inconvenience since this started. I wish they would just give me my money back and take their piece of junk. It’s not safe to really drive because you don’t know when it’s going to catch fire so it just sits here. Is a 2021 and doesn’t even have 500 miles on it yet. Never dealing with Ford again.

    Reply
  35. JDE

    well, I can say form experience the Lightnings have plenty of quality issues as well. lots of repair notes left on windows, and I experienced 2 inop frunks out of 100 trucks. And they have already been recalled for TPMS Sensor issues.

    the difficult time right now is the complete IDGAF attitude of the supply chain. We all know it is a risk to be the first year buyers of anything, but the Maverick/Bronco/Lightning years during a pandemic and relative supply chain issues has made it just that much worse.

    Reply
  36. Richard

    Ford lost $5.4 billion on the Rivian investment. This money could have been used to improve quality, but Jim Farley had his head in the clouds. The Ford family will not put up with this for too long. They don’t have any problem replacing CEOs with regularity.

    Reply
    1. Will

      They didn’t lose 5.4 billion. They lost on paper the difference from what they bought it for and what the market value was at its peak and what it was in the first quarter. They still hold 10% of Rivan Stock.

      Reply
  37. Bill Byrne

    Heck, they cant even build one !!! we ordered a Maverick over a year ago, ready after buying fords since 1974, to give up on them they dont even bother to keep you informed on what is going on !!

    Reply
  38. Walter Thomas

    WOW!!! To say it will take several years CLEARLY states, no matter how new the vehicle is now and in the coming years, they will have reliability issues and it is up to the customers to either be a fool and purchase anyway then complain about it or be SMART and purchase from a competitor that has value and reliability.

    Anyone with common sense would simply avoid purchasing a Ford especially for the most troubling models. They should take many losses and offer customers many incentives until they resolve the issues because this is totally ridiculous and unacceptable. It is not like these vehicles are cheap.

    I will be putting out many notifications to help bring awareness to people about Ford so that people can spend their money elsewhere. They knew about these issues but choose to still produce faulty products while charging premium prices as if the products are of quality and reliable. If I can help thousands avoid Fords, I will do my best to.

    I really wanted a Mach E GT but I am terrified at owning another Ford especially after hearing this.

    Reply
  39. Mike

    I actually appreciate the transparency in the statement. It will affect current/future buyers, their choice to buy a Ford product and deservedly so. However, what is being done for current owners? I happen to have a fantastic local dealer that is willing to pursue my interests but just keep getting denied by the factory. So while acknowledgement is the first step, if Ford resists taking ownership of the poor quality products that they’ve brought to market, it’s meaningless. The build quality of my ’22 Lariat Powerboost is indeed terrible. Even worse is the after sales support from corporate. And to my fellow union labor in Dearborn, you should be embarrassed putting your name on my truck. Theoretically compelling as Ford’s products are, the daily anxiety, disgust, frustration, and mistreatment as an owner is simply not worth it.

    Reply

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