Ford has faced its fair share of quality issues in recent years, as The Blue Oval was the most recalled automaker of 2022. Ford CEO Jim Farley has admitted on multiple occasions that quality is a major focus for the company moving forward, and recently brought in quality turnaround specialist and former J.D. Power Vice President Josh Halliburton as his new executive director of quality, who expects things to begin to improve this year – though Farley has a more pessimistic take on the matter. As a result, Ford suffered a massive drop in J.D. Power’s 2023 Dependability Study versus last year, and Lincoln didn’t fare any better, either.
While the Ford brand plummeted from 16th to 29th place with a score of 249 problems per 100 vehicles (PP100) versus last year’s score of 188, Lincoln fared even worse, coming in 31st place with a score of 259 PP100 – placing it behind every single other brand on the market, save for Land Rover, which had a score of 273. That also ranked it well below the industry average of 186, which is a six point improvement over last year.
The 2023 U.S. Vehicle Dependability Study is based on the responses of 30,062 original owners of 2020 model-year vehicles after three years of ownership. It examines how 2020 model-year vehicles are currently performing in terms of quality, component replacement, and appeal and helps automotive manufacturers design and build better vehicles to stand the test of time and promote higher resale value. This year’s study covers 184 specific problem areas across nine major vehicle categories – climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats.
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Ol’ Fields- and more so Hackett- REALLY left their mark on Ford and Lincoln! Definitely agree with Farley when he says it will take a while to improve quality- it’s not an overnight ordeal.
Screw Lincoln. I am trying to buy 2023 White Corsair Reserve with Collection III. It is NOT available anywhere in USA!
The KY plant only started production in late December on the 2023 Escape and Corsair vehicles. So dealers won’t have any , and they are not keeping much dealer stock as all the OEMs want you to order now. Some chip amd suppliers issues have shut the plant down in early January. Not sure what the status is now. Ford better figure out how to get an ample supplier of chips and better suppliers so plant production can run with no delays. I have a 2023 Corsair on order since the order bank opened in September, new model production launch was pushed back to mid December. Mine was scheduled for week of 1-9, pushed back 4 times and now it’s 2-20, but probably will be delayed again. Going shopping for other brands soon it its delayed again. As a Ford salaried retiree , I will be forced to buy another brand , probably for the best . Ford is not making any small SUVs in a couple years when they drop the Escape and Corsair, only 3 row SUVs. Guess they all want to shove expensive short range EVs on us .
I am on their email list and I read the Ford Authority list daily. Nowhere they disclosed that they did shut down in January their KY plant. If I knew, I would not wait months for the 2023 Corsair Reserve. Such concealment makes the Lincoln management a dishonest gang of people, including the new Lincoln president. Shame on them.
Do you really think or expect that Ford will or is obligated to inform you if they have to halt production due to component shortages?
Ps (below). your over entitlement has made you delusional.
But if you’re so sure you’re being defrauded, report it to the SEC, FTC, State AG, maybe there’s a reward in it for you.
You might also bring a class action civil suit but the judge will likely laugh you out, like the others, because there’s no cause of action (a lawyer not taking it on contingency will be your first sign your thinking is scrambled.)
The short answer: YES. If they do not it, is misleasing and dishonest bordering on plain consumer fraud.
Are you a paid spokesman for Ford?
I find your narrative hard to see as legitimate. Too many fact collisions and statements designed to lead other readers to the conclusion to shop elsewhere.
What item or feature is it that makes it unavailable?
Admittedly I font know your spec sheet, but I just tried Lincoln’s locator and it seems there’re plenty on the lots.
What item, or feature? Try reading for content RWFA, it you can. I clearly said “2023 White Corsair Reserve with Collection III”. First you should read and understand what you read before you fly off your flying broom and spit your nonsense about “Class action lawsuits” and “reports to the SEC, FTC, State AG”. One entity you should report to is an MD who is a member of APA.
Ok, Mr disgruntled entitled putz, be that way; clearly the mocking was deserved.
APA? I’m not the dude wigging out with paranoid delusions of being defrauded.
Ps As for reading comprehension you responded to the wrong post, the second post was intended to be helpful because I am not completely without pity for tools, fools or those who are 2-in-1 commenters here.
Oh, gotta go ATC just gave me and my broom clearance! 🧙
RWFA, according to you, anyone who order a $50,000 consumer product is delusional even when the seller conceals that they stopped making the product? You are prime target for real estate sale. There is a bridge in Brooklyn for sale. Get on your broom and go to buy it. It is good your broom is not made by Ford. You would wait a very long time for delivery. As for your pity, stick it where the sun does not shine. Check the dictionary for difference between “defrauded” and “misled”, you semi-literate dork.
I’m trying to buy a new Aviator. Can’t because Ford can’t seem to fix camera problems which make the car unavailable. Moving on to another brand!
I’m looking at the Grand Cherokee X4E now. It’s not near as quiet internally but can be had for a lower price point. They just fixed the hybrid module failure issue so hopefully quality improves.
I don’t know how Ford hasn’t been able to get the quality up to this date. They’ve had it out for years already.
As a side note this is predicted reliability for 2023 since they have ZERO data for the year. Only using previous years as reference points. I’m looking at the actions being taken to resolve issues and Ford seems silent to the issues. Just like the cam phasers since the Triton motors (my 5.4 3v is approaching 200k with no issues).
Kia and Hyundai up near the top.
If you left the Earth 10 years ago and came back to this, you’d think you landed on the wrong planet.
It’s time for a 100% management turnover. The problem is, they may have a problem finding enough qualified auto executives to fix their quality issues. Failure Farley and his predecessor (the inexperienced unqualified furniture guy) have to be two of the all-time worst auto executives in the history of the auto industry.
Area man offers another blistering analysis that is heavy on exaggeration and desperately short on historical perspective or, well, anything useful.
Answer my question that you ignored earlier. Are you a paid spokesperson for Ford? Your comments are meaningless and useless.
RW is a Fanboi. It has to agree with whatever Ford does right or wrong, Ford is always right in its eyes and mind. It probably is getting paid within Ford to twist and say only good to justify everything AND bully the rest of us.
Lincoln ranks well below average. What a disgrace! Shows that Lincoln is a Damaged Brand. Ford should sell Lincoln to investors or another company who understand and are willing to make the Brand what it once was before it’s too late. Lincoln doesn’t deserve to become what Mercury was and what Mercury is today. Don’t bother commenting RW because of comments I censor due to the nature of this G-Rated Forum here. Maybe You should do the same instead of bullying every comment you don’t agree with. Truth hurts so get over it.
I agree. RWFA is a semi-literate troll.