Ford Authority

1 Million Ford Vehicles Recalled Over Missing Instructions

Ford Motor Company is recalling select 2018-2023 Ford Expedition and Lincoln Navigator SUVs equipped with third-row seating, as well as 2019-2023 Ford F-250 Super Duty F-250, F-350, F-450, F-550, and F-600 SuperCab and three-passenger front bench seat regular cab trucks over missing head restraint instructions.

The defect: in affected vehicles, the owner’s manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, “Head Restraints.”

The hazards: without these instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

Ford is not aware of any reports of accident or injury related to this issue.

Components: head restraint instructions

Affected vehicles: select 2018-2023 Ford Expedition models produced between March 14th, 2017 and May 14th, 2023, Lincoln Navigator SUVs built between March 16th, 2017 and May 14th, 2023, and 2018-2023 Ford Super Duty trucks produced from March 6th, 2018 to May 25th, 2023.

Number of vehicles affected: 979,797

The fix: Ford will mail the Owner’s Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge.

Owners should: wait for communications from Ford, which will be begin on July 10th, 2023. The Ford reference number for this recall is 23C20.


  • Ford Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 23C20
  • NHTSA Toll-Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website:

We’ll have the latest on all Ford Motor Company recalls as they’re issued, so be sure and subscribe to Ford Authority for the latest Ford F-Series news, Ford Super Duty news, Ford Expedition news, Lincoln news, Lincoln Navigator newsFord recall news, and continuous Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. DWH

    Am i understanding a million vehicles recalled for missing headrest instructions. Really? Maybe mail them or upload them on sync. My Chrysler 300C has an operations manual located in the infotainment system. It seems Ford loves to create recalls.

    1. Mike Holy

      DWH: If you read the article thoroughly you would see that the instructions WILL be mailed to owners. Perhaps using the word “recall” was confusing and technically inaccurate, as the vehicles do not have to be brought to dealerships.

    2. 2016FordF150

      Ford has a major problem with leaking oil pans but has yet to recall them. Dealerships will replace them with another defective one and charge $1000+ knowing that they were defective! Very annoyed with Ford!

  2. Truckguy

    There should be a thorough explanation into the difference between TSB’s and legitimate NHTSA mandated recalls. Most people DON’T know. But, thaen again, that would stifle and impinge upon the Journalism Industrial Complex’s right to generate startling, compelling, eye-catching, OMG headlines.

  3. 2016FordF150

    Feelin a bit annoyed right now, really, the HEADREST instructions RECALL…where is the recall in the DEFECTIVE OIL PANS, this is a major problem that Ford has known about! Where is the recall? We paid out of pocket to get the oil pan leak fixed that Ford knew about and was charged $1000.00+. Started leaking again, just months after it was supposed to be fixed. We took it back to the Dealer and the parts were on backorder, then we were told that they had to replace the valve covers before they could install the new oil pan!! Ford has yet to fix my truck, Ford we have a problem!!!!

  4. Cigna

    Ford/Lincoln dealers should be fed up with Failure Farley, since they make no profit on recalls.


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