The defect: in affected vehicles, the digital instrument cluster panel module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, “Control and Displays.”
The hazards: an inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
Ford is not aware of any reports of accident or injury related to this issue.
Components: digital instrument cluster panel and module
Affected vehicles: select 2023 Ford Super Duty F-250, F-350, F-450, and F-550 pickups produced between January 19th, 2023, and May 31st, 2023, as well as select 2023 Ford Escape crossovers produced between November 15th, 2022, and June 16th, 2023.
Number of vehicles affected: 38,695
The fix: dealers will replace the module or instrument panel as necessary, free of charge.
Owners should: wait for communications from Ford, which will be begin on August 14th, 2023. The Ford reference number for this recall is 23C25.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 23C25
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.nhtsa.gov
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