Back in May, The Blue Oval issued a recall for a little over 300,000 2020-2023 Ford Explorer models, in which the 360-degree camera video output could fail, preventing the rear view camera image from displaying. At that time, Ford had not come up with a fix for the issue, but even now – months later – the automaker still hasn’t come up with a solution, which has led to a large number of 2023 Ford Explorer models sitting on dealer lots, waiting on some sort of solution. As one might imagine, this has led to a sharp decline in both sales and profits for the automaker and its dealers alike, as well as a number of frustrated customers, according to the Detroit Free Press.
In May, Ford noted that a remedy was in development, but also admitted that it had not yet determined the root cause of this 360-degree camera issue at that time. Now, as many 2023 Ford Explorer models await that development amid a stop-sale issued by the automaker, a FoMoCo spokesperson has confirmed that the automaker has discovered the root cause of the issue, though word on a remedy remains weeks away – and for now, a simple software update is only a temporary fix, not a permanent one.
“We acknowledge this has taken too long. We know this is frustrating for our customers and dealers,” said Ford spokesman Said Deep. “Our focus is to provide a high quality fix. We are dedicating more engineering resources to work in partnership with our suppliers on camera-related technologies to resolve this matter.”
This enduring issue has led to a significant drop in sales for the 2023 Ford Explorer, as the crossover dipped 23 percent in Q2, ceding first place in the mainstream large three-row crossover segment to the Toyota Highlander, which enjoyed a 12.74 percent increase in the second quarter. In terms of share, the Explorer went from 22 percent in Q2 2022 to 15 percent in the second quarter of this year, too. Meanwhile, Explorer production at the Chicago Assembly plant plunged from 19,990 units in May to just 9,253 in June, which is a significant drop of 10,737 units, or nearly 54 percent, as Ford Authority reported last month.