Recently, a small handful of 2022 Ford Escape owners have complained of problems with their exterior paint – in this case, crossovers painted Oxford White that have mismatched body panels. As such, The Blue Oval has issued Application Performance Upgrade 22G08 to address that particular issue, which pertains to a grand total of 14 2022 Ford Escape models that were finished in the hue known as Oxford White from the factory.
These affected vehicles – which were built at the Louisville Assembly plant between December 7th, 2022 and December 8th, 2022, were determined to have mismatched painted panels due to a contaminant that was introduced to that particular paint color at that specific plant. Ultimately, while very few vehicles were affected, Ford has chosen to give owners a couple of choices in terms of rectifying the issue.
Those customers can opt to have only the “hang-on” parts repainted – which consist of the front bumper cover, mirror caps, wheel lips, door handles, sill trim, rear quarter panels, and rear bumper cover – which is a choice that will also net them a $1,500 refund on the purchase price of their vehicle. Alternatively, affected customers can choose to have their entire vehicle repainted, though they won’t receive that refund if they go that route.
Customers can review these choices with their dealer and sign an acknowledgment form indicating their decision, and have until September 30th, 2024 to have either completed, as there’s no mileage limit involved. Either way, the job will be performed at no cost to owners, and notification letters are slated to be mailed the week of October 16th, 2023.
We’ll have more on this issue soon, so be sure and subscribe to Ford Authority for more Ford Escape news and non-stop Ford news coverage.
Comments
Wow, both proposed remedies kind of suck. It’s only 14 vehicles Ford…in the interest of customer satisfaction just give the 14 owners a replacement vehicle.
They prolly dont even know or give 2 cents