Ford Motor Company is recalling select 2020-2022 Ford Explorer models over an issue with the driveshaft. This recall is related to a previously-issued action concerning a rear axle bolt fracture issue, which prompted an investigation by the National Highway Traffic Safety Administration (NHTSA).
The defect: in affected vehicles, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
The hazards: a disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
Components: rear axle horizontal mounting bolt
Affected vehicles: select 2020-2022 Ford Explorer models built at the Ford Chicago Assembly Plant between October 22nd, 2018, and July 6th, 2022.
Number of vehicles affected: 238,364
The fix: dealers will will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge.
Owners should: wait for communications from Ford, which will begin on November 6th, 2023. The Ford reference number for this recall is 23S55.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 23S55
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.nhtsa.gov