Ford Motor Company is recalling select 2023 Ford Explorer models over an issue with the driveshaft. This recall is related to an ongoing issue that prompted an earlier recall, as well as an expanded action involving multiple models across Ford’s lineup.
The defect: in affected vehicles – which are equipped with a standard rearview camera – a manufacturing error in the wire harness may cause the rearview camera to display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”
The hazards: a rearview camera that does not properly display an image can reduce the driver’s rear view, increasing the risk of a crash.
Components: rearview camera wire harness
Affected vehicles: select 2023 Ford Explorer models built at the Ford Chicago Assembly Plant between August 1st, 2023, and August 29th, 2023.
Number of vehicles affected: 2,848
The fix: dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge.
Owners should: wait for communications from Ford, which will begin on November 6th, 2023. The Ford reference number for this recall is 23C31.
- Ford Customer Service: 1-866-436-7332
- FoMoCo Recall Number: 23C31
- NHTSA Toll-Free: 1-888-327-4236
- NHTSA (TTY): 1-800-424-9153
- NHTSA Website: www.nhtsa.gov