Ford Authority

Ford Mustang Mach-E Tops Reliability Poll In UK

Since its launch for the 2021 model year, the Ford Mustang Mach-E has proven to be quite popular with owners, as well as EV shoppers in general. The Mach-E managed to rank third in J.D. Power’s 2023 U.S. Electric Vehicle Experience (EVX) Ownership Study, in fact, but also lost its Consumer Reports recommended rating over some reliability concerns expressed by members that own the EV crossover. Regardless, that seemingly isn’t the case in the UK, where What Car? just deemed the Ford Mustang Mach-E the most reliable all-electric passenger vehicle on the market.

“Ford may not have as much experience at making electric cars as some other brands (the Mustang Mach-E being its first of the modern era), but you’d never know it, if this car’s reliability is any indication. Of the owners who responded to our survey, not a single one reported a fault with their car, making the Mach-E the brand’s most dependable model.” This year’s WhatCar? Reliability Survey – conducted in partnership with MotorEasy – polled roughly 22,000 vehicle owners to come up with these results.

To determine this year’s rankings, owners were asked if their vehicle had suffered any problems over the past 24 months, and if they did, vehicles were rated on how long repairs took, as well as how much they cost, with the overall score expressed as a percentage. When the dust settled, the Ford Mustang Mach-E took home top honors in the the Electric SUV Category, and also topped the reliability rankings for every EV in the survey.

“In many cases it’s not the electric motors or battery banks that prove troublesome, it’s other electrical items such as infotainment systems, digital instrument panels, and driver assistance systems that have given owners the biggest headaches,” said What Car? consumer editor Claire Evans. “If you’re thinking of switching to a pure electric car, check its reliability rating before you buy to ensure you get a dependable model.”

We’ll have more on the Mach-E soon, so be sure and subscribe to Ford Authority for more Mustang Mach-E news and ongoing Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. William

    So all the good ones were sold in the UK and all the bad ones in the USA? Ford is buying back lemon law Mach Es in big numbers in the US without putting up a fight with the owners.

  2. richard

    Where did these lemon law figures come from?

  3. Mf

    Across the board, software engineers reuse old code, are sloppy, and don’t perform adequate testing. Software issues continue to be the real driving force behind reliability issues.

    While I wouldove it if this led to a reduction in the amount of software driven interfaces and the like, it’s unlikely to happen and it will just continue to be what droves down reliability scores. It’s not unreasonable to think that at some.point in the not too distant future cars will end up scrapped due to software glitches.

  4. Bill

    There is a pending nhsta investigation into the 2022 with the hv junction box and Ford’s fix.


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