In recent years, Changan Ford – a 50:50 joint venture between Changan Automobile and Ford Motor Company that produces vehicles for the Chinese market – has fared quite well in the J.D. Power China Vehicle Dependability Study, ranking above the mass market segment average in 2021 and then following up that effort by rocketing all the way up to second place in 2022. Now, the 2023 version of this same study has been released, and it contains more good news for Changan Ford.
Changan Ford once again ranked second among all mass market brands in China with a score of 157 problems per 100 vehicles (PP100), which places it behind only FAW Toyota at 142. It also ranked Changan Ford ahead of all of the rest of its rivals, including GAC Toyota (166), SAIC Volkswagen (174), Buick (175), and Chevrolet (175), to name just a few.
The J.D. Power 2023 China Vehicle Dependability Study measures the number of problems experienced per 100 vehicles during the past six months by owners of 13-48 month-old vehicles, with a lower score reflecting higher vehicle quality. The study covers 177 specific problem areas grouped into nine major categories – exterior; interior; driving experience; features/controls/displays (FCD); infotainment; climate; seats; powertrain; and driving assistance. This year’s VDS study found that overall, PP100 remained completely flat year-over-year, though malfunction problems – specifically related to seats, interior, and climate – increased, while design problems decreased.
“Although manufacturers regard quality above everything else, some do not pay enough attention to quality after the warranty period,” said Elvis Yang, general manager of auto product practice at J.D. Power China. “However, such problems directly affect owners’ concerns about the long-term dependability and durable quality of their vehicle. Manufacturers need to pay more attention to long-term quality and improve quality management standards.”