Ford Authority

Farley Talks Shop With Tech About Ford Mobile Service: Video

With The Blue Oval in a full-court press in terms of expanding its list of post-purchase experiences, one of the most notable that has launched in recent years is Ford Mobile Service. This particular offering was rolled out in select areas as part of a pilot before expanding in both Europe and the U.S. over the past year or so, for both retail and commercial Ford Pro customers. Since then, Ford has expanded its mobile service fleet and also announced a mobile service workshop for Spain as well. Recently, Ford. CEO Jim Farley was able to visit Galpin Ford and take a look at how the Ford Mobile Service process works in the real world, giving us an inside look at the same time.

While Farley was at the legendary Southern California dealership, he spent some time with Ford Mobile Service technician Alex Ashikyian, who was keen to explain precisely how this service works. However, Farley was also interested to see what parts of this service aren’t quite working the way they should, with an eye toward making some improvements in the future.

Ford Mobile Service Galpin Ford Jim Farley 002

Ashikyian is quick to note that Ford Mobile Service has thus far been very popular with the dealership’s fleet customers, who find it to be extremely convenient versus having to take all of their fleet vehicles to the dealer for service. As we can see in the video, the Transit vans used by the dealer for this service are also essentially just rolling offices, complete with all of the tools and things employees need to get that particular job done – no matter where a vehicle might be located.

We’ll have more on Ford Mobile Service soon, so be sure and subscribe to Ford Authority for non-stop Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

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  1. Mrx19

    My Dealer sent the mobile truck to do an electrical recall. Was dubious, but was done quickly and correctly, in my garage, by a very personable young tech. Very pleased.

  2. Michael Roob

    I am a customer of Boulevard Ford, Georgetown, DE. I used the mobile service for my 2019 Escape. I was very impressed and happy with the service.


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