2011-2019 Ford Explorer SUVs Recalled Over Trim Piece Issue

Ford Motor Company is recalling select 2011-2019 Ford Explorer models over an issue with some of its trim pieces.

The defect: in affected vehicles, the A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.

The hazards: a detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.

Components: A-pillar trim retention clips

Affected vehicles: select 2011-2019 Ford Explorer models built at the Chicago Assembly Plant between May 17th, 2010, and March 3rd, 2019.

Number of vehicles affected:

1,889,110

The fix: dealers will inspect and replace the A-pillar trim as necessary, free of charge.

Owners should: wait for communications from Ford, which will begin on March 13th, 2024. The Ford reference number for this recall is 24S02.

Contacts:

  • Ford Customer Service: 1-866-436-7332
  • FoMoCo Recall Number: 24S02
  • NHTSA Toll-Free: 1-888-327-4236
  • NHTSA (TTY): 1-800-424-9153
  • NHTSA Website: www.nhtsa.gov

We’ll have the latest on all Ford Motor Company recalls as they’re issued, so be sure and subscribe to Ford Authority for more Ford Explorer news and 24/7 Ford news coverage.

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

Brett Foote

Brett's lost track of all the Fords he's owned over the years and how much he's spent modifying them, but his current money pits include an S550 Mustang and 13th gen F-150.

View Comments

  • Lol this happened to my dad's Explorer Sport. The a pillar trim started to come off. He solved it bey epoxying that trim on.

    Of all the Ford's we've had, that was by far the worst. It truly had no redeeming qualities other than looking pretty decent.

    • yeah , you would think a simple picture to indicate the area involved would be a good thought !
      i have a 2019 f250 xlt with a piece of trim thats on passenger side at rear of cab (by pick up bed )that is lose ,broken eyelet on end of piece that's anchorded by ,"philips screw" thats located behind the rear window glass. cant get to it without removing the rear window , the rear window has no trim or bezel or frame. just a tinted rear window glass. i'm afaird its going to fly off and hit another vehicle's windshield. so i taped with gorilla tape. looks really getto. NEED'S RECALL.

  • If you consider this issue to the other reported issues of the Explorer from this generation, and then you add in the launch nightmare of the 2020 redesign, I'm seriously concerned about the output quality of Chicago Assembly. As someone who is considering purchasing an Explorer in the near future, I may very well reconsider...